Avnet goes all around the clock on helpdesk front

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It budgets squeezed to the hilt

Mega-distributor Avnet said it has introduced a 24 hour cloud service aimed at helping its customers support their end users on helpdesk management.

Anthony Rowan, services director at Avnet Technology Solutions, said that IT budgets are “squeezed to the limit” so the enterprises want smarter ways to run their helpdesk operations.

He said that if organisations outsource all or part of their helpdesk operations to Avnet, its partners can trust it to provide 24 hour support all year without extra capital or operational costs.

Business partners won’t need invest in new software or extra headcount.

The scheme is also suitable for smaller bsiness partners without existing helpdesks and larger partners who want to grow their helpdesk functions.

Avnet will provide a wide range of outsourcing options with fixed or flexible pricing, he said.

Without naming names, Avnet said it has collaborated with a managed services business partner that “made significant annual cost savings by outsourcing its out of hours customer enquiry service to Avnet”.

Author: Mike Magee
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