Global IT outsourcing revenue rises

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IBM leads the way

Worldwide IT outsourcing (ITO) revenue increased by 7.8 percent from 2010.

In a new report Gartner said the market totalled $246.6 billion in 2011 from the of $228.7 billion in 2010.

It said Indian-based IT services providers and providers rooted in cloud-based services pushed this figure delivering the highest growth rates in 2011.

Bryan Britz, research director at Gartner, said: “Revenue cannibalisation resulting from client adoption of industrialised, and often cloud-based, services risks muting the growth opportunities for the ITO providers that are heavily weighted in infrastructure outsourcing.

“Strategies will vary as clients are likely to pursue hybrid cloud strategies requiring providers to deliver some asset-light and some asset-heavy offerings — which will result in varying growth trajectories among competitors over the next several years.”

IBM remained top dog in this space with a revenue growth of 7.8 percent. Its revenue also accounted for 10.9 percent of ITO revenue.

Despite growing below the market growth rate, HP retained the second spot on the  worldwide market share position with 6.1 percent market share. Fujitsu, helped by currency gains, overtook CSC for the third worldwide market share position in 2011.

Forty-three providers booked 2011 revenues of $1 billion or more, with Gartner claiming that this group of providers collectively grew by 9.5 percent during 2011.

After excluding India-based IT services providers, cloud-centric providers, and providers that made sizable acquisitions during the year, the remaining group of large ITO providers grew by only 6.5 percent during 2011.

Mr. Britz added: “For many leading providers in the ITO market, 2011 revenue results demonstrate how challenging simply maintaining a market share position has become, much less gaining share — and this challenge is likely to worsen over the next few years for providers that do not address these forces.

“The challenges are likely to spur consolidation to augment growth, posing risk to the consolidators, because acquisitions have been a challenge in the IT services market.”


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