Tollring’s iCall Suite (iCS) Online business productivity tool will now support Mitel’s MiVoice, MiCollab and MiContactCenter, integrating with the Mitel MiCloud UCaaS offering
Tollring has signed an OEM contract with Mitel to deliver cloud call analytics to the Mitel MiCloud suite of solutions, addressing firms’ sales, collaboration and customer service needs.
Tollring’s iCall Suite (iCS) Online business productivity tool will now support Mitel’s MiVoice, MiCollab and MiContactCenter, with iCS Online integrating with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) offering.
The scalable application enables Mitel’s partners in the UK to provide an essential business productivity tool for their customers via a simple on-line provisioning process, said Tollring. The solution “adds significant value” which can be used to demonstrate how customers moving to the Mitel UCaaS offering “will experience improved business outcomes” and a “real return on investment”, Tollring said.
It will enable businesses of all sizes to monitor inbound and outbound call activity on any mobile device. Tollring’s cloud based application, designed and optimised from the ground up for hosted communications platforms, enables businesses to view call activity, providing critical call metrics wherever and whenever needed.
Through a series of reports, dashboards and wallboards, managers can frequently monitor caller tolerance, percentage of calls answered, abandoned calls and unresolved missed calls, to improve customer service and achieve goals.
Andy Bannister (pictured), head of UK cloud at Mitel, said: “Tollring’s iCS Online complements and adds value to our MiCloud UCaaS offering with analytics tools designed to enhance business performance. We see business reporting as a key application that our customers are demanding, and after looking at the solutions on offer in the marketplace, it became clear that Tollring’s innovative, proven call-management technology and outstanding technical competence meant they were an obvious partner for us.”
Tony Martino, MD of Tollring, said: “Signing the OEM agreement with Mitel is a significant development for Tollring and is a deserved reward for our high levels of technical competence having dealt with Mitel products for the best part of 20 years.
“We are delighted that iCS Online is now part of the MiCloud portfolio of cloud solutions, helping Mitel customers to develop competitive advantage through call analytics. We are looking forward to building a strong relationship with Mitel and evolving our products and services even further.”