Earlier this year SAP signed a similar cloud technology deal with Workforce for its HR and payroll solutions
GENBAND has signed a global reseller agreement with SAP. As part of the agreement SAP will resell GENBAND’s communications platform-as-a-service (PaaS), Kandy, as the SAP Real-Time Communicator Web application by GENBAND.
With GENBAND’s embedded communications capabilities, SAP Real-Time Communicator will allow enterprises of all sizes to improve workflow and communications processes, by helping to enable sales, service and business professionals to chat, videoconference and collaborate in real time with their customers and co-workers.
SAP Real-Time Communicator will allow enterprises to offer personalised engagement, “helping them stand out from the competition” by delivering a superior experience to customers, said GENBAND.
And SAP Real-Time Communicator supports SAP solutions for customer engagement by enabling simpler collaboration capabilities for sales, service and business professionals, using embedded communications within their business applications for presence, instant messaging and voice and video chat/conference.
The solution is also integrated natively into SAP Cloud for Customer, and can be integrated with the SAP hybris Commerce solution, to help bring new communications capabilities to SAP customers globally.
Paul Pluschkell, executive vice president of strategy and cloud services at GENBAND, said: “As the world’s leading provider of enterprise software and services, SAP is the ideal partner to collaborate with. Integrating our real-time communications capabilities within its solutions for customer engagement aims to create powerful, unique customer experiences.”
Nayaki Nayyar, senior vice president of cloud for customer engagement at SAP, said: “By embedding digital communications in SAP Cloud for Customer, we are able to offer our customers dramatic improvements in productivity to help make the experience richer, more contextual and highly efficient for managing vital relationships.”
Earlier this year, WorkForce Software signed a global reseller agreement with SAP. SAP is reselling three components of WorkForce Software’s cloud-based EmpCenter workforce management suite, complementing its core HR and global payroll solutions.