University of Lincoln deploys Capita cloud library system

Capita’s libraries business has been selected by the University of Lincoln to deliver its library management system (LMS).

The University has purchased Capita’s fully-hosted cloud-based Chorus LMS to modernise processes and improve its students’ experience. Students will be able to search physical and electronic resources, including information from the University’s institutional repository and archive databases from a single search box.

They will therefore ensure that they find items that the library owns quicker and without the need to search across a number of systems.

The University will also use Capita’s web-based staff interface Soprano, which will enable library staff to assist students, in the library and also off campus, providing a mobile and responsive service.

Designed specifically for devices such as tablets, Soprano will give staff the tools they need to do their jobs wherever they are. Soprano assists staff in stock management, reservation picking and general library tasks such as responding to student enquiries.

Capita will help the University to re-vamp its processes and improve efficiency by integrating the library management system with the University’s finance and student records systems as well as their virtual learning environment. Capita will also enable students to pay fines and fees online.

Ian Snowley, university librarian, The University of Lincoln, said: “Student satisfaction is key to the University, and providing the best possible student experience is how we attract and retain the best. Capita’s LMS will enable the Library to deliver a great experience for our students by making it easier for them to search for, and find the resources they need.”

He added: “It will also equip staff with the tools to deliver excellent customer service. Using Capita’s LMS will modernise our processes and ensure that we are well equipped to respond to student needs now and in the future.”

Karen Reece, head of libraries at Capita’s software services business, said: “Our Soprano interface will enable staff to deliver a great service wherever they are. Students will benefit from a vastly improved discovery experience as they will be able to search electronic resources, the institutional repository and the University’s archives, alongside traditional resources and from a single search platform.”

A similar Capita system was recently selected by North Yorkshire County Council’s library service.

@AntonySavvas