Ipswitch aims to increase channel support from new Galway operation

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Around 60 jobs to be created by the IT monitoring firm in western Ireland

Ipswitch has opened a new EMEA support and operations centre in Galway, western Ireland, which is expected to create around 60 jobs over five years.

The IT monitoring and network security firm will locate R&D and product development teams in Galway to improve support for its channel partners and customers across Europe “in local languages and time zones”, said the firm.

Ipswitch GalwayThe development is supported by Ireland’s Department of Jobs, Enterprise & Innovation through inward investment organisation IDA Ireland. Ipswitch has its headquarters in Lexington, Massachusetts, and employs over 300 people in offices in the US, Europe, Asia and Latin America.

The company’s software has been installed on more than 150,000 networks in 168 countries, with customers including Hamleys, NHS Wales, and Cambridgeshire County Council and Community Integrated Care.

Ipswitch already has R&D centres in Germany, in Atlanta and Augusta, Georgia as well as in Madison, Wisconsin.

We are creating a full-service Ipswitch office in Europe. From this headquarters and with all the crucial necessary functions including sales, R&D and post-sales services, we will increase the competitive advantage for both our partners and Ipswitch, said Diane Albano, Ipswitch chief revenue officer and executive vice president of worldwide sales.

Rich Welch, Ipswitch executive vice president customer satisfaction, said: “Staffed with highly skilled customer relationship managers, we will significantly improve our understanding of our customers, driving higher levels of satisfaction which will greatly expand the adoption of Ipswitch products through our strong partner network in EMEA.”

@AntonySavvas