An Eaton-trained engineer will be on site within four hours to resolve any issues
Eaton has appointed RMD as a service partner for Scotland. The partnership allows the power management company to ensure that its customers in Scotland can benefit from quick access to local installation and maintenance services.
As an Eaton Authorised Service Partner RMD will provide on-site services to Eaton’s customers. Its engineers have an in-depth knowledge of Eaton’s solutions and have been trained to quickly and efficiently solve any hardware issues using Eaton’s support methodology.
In addition, RMD can offer a complete Eaton solution incorporating all product ranges from power to rack, and is able to handle the installation and ongoing maintenance.
“With the support of a local service partner, Eaton is now ideally positioned to provide customers with flexible power management solutions that meet their long and short term needs.”
Before, providing a speedy response to maintenance issues could be challenging due to the location of customers’ sites across Scotland. Now, RMD’s local service network is able to ensure that an Eaton-trained engineer will be on site within four hours to resolve any issues.
Gavin Maxwell, managing director, RMD, said: “RMD has been an Eaton reseller for over 20 years, and now we are proud to be the first company in Scotland to be given the privilege of doing service work on Eaton equipment.”