Firmware update brings up error messages and may stop printers working admits HP
HP printers are no longer recognising unofficial and cheaper printer ink cartridges after a firmware update, according to third party Dutch printer ink vendor 123inkt.
HP admits that as a result of the update, settings had been changed so HP printers would only communicate with cartridges with HP chips.
As a result of the update, printer users are receiving a variety of error messages, including “cartridge problem”, “one or more cartridges are missing or damaged” and “older generation cartridge”.
Printer ranges affected by the firmware update include HP OfficeJet, OfficeJet Pro and OfficeJet Pro X.
HP Inc told the BBC: “These printers will continue to work with refilled or re-manufactured cartridges with an original HP security chip. Other cartridges may not function.”
Earlier this month, HP Inc acquired the printer business of Samsung for around $1bn.