Ipswitch opens new Irish partner support centre

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Centre will grow with the help of talent gleaned from local higher education establishments

IT and network management software company Ipswitch has opened an EMEA “centre of excellence” in Galway, Ireland.

Twelve research and development, sales and technical support team members will initially move in with a plan to increase the headcount up to 60 “within five years”, said the firm.

we-love-customers customer support experience serviceThe expanded EMEA core team will provide technical and sales support to partners and customers across Europe and to company teams in Germany, UK, France, Italy and the Middle East.

The centre will also host a dedicated partner and customer demonstration suite for sales, which will facilitate events and training.

Ipswitch plans to hire skilled employees from within the local community to facilitate the centre’s growth. The company is partnering closely with both the National University of Ireland Galway and Galway Mayo Institute of Technology business and computer science faculties for graduate opportunities.

Michael Hack, Ipswitch SVP of EMEA operations, said: “In October 2015 we set an aggressive target to double our EMEA business by 2018. We’re on track and seeing double digit growth.”

He said: “Having a dedicated senior and technical team in the heart of Europe will have a big impact on the level of support and business development we can offer our partner network and customers across the region, ultimately driving growth.”

The privately owned company, which has its headquarters in Lexington, Massachusetts, employs over 300 people in the US, Europe, Asia and Latin America.

Ipswitch already has research and development centres in Germany; Atlanta; Augusta, Georgia; and Madison, Wisconsin. Customers include Hamleys, NHS Wales, Cambridgeshire County Council and Community Integrated Care.

@AntonySavvas