Ultracomms hires channel head for cloud contact centres

Cloud contact centre solutions provider Ultracomms has made Alan Quinlan its channel sales director to head the company’s new channel programme.

Ultracomms is actively recruiting partners across the UK and Ireland to promote its’ cloud and on-site solutions, typically used as part of unified communications, networking, compliance and customer experience strategies.

Quinlan joins Ultracomms from headset and audio firm Jabra, where he was UK sales director for over four years, delivering year-on-year business growth through channel partnerships.

Ultracomms CEO Justin Hamilton-Martin, said: “Alan joins us at a pivotal point in Ultracomms’ expansion period. For the past ten years the company has been quietly and steadily growing a loyal customer base, and the in-house R&D team has been focused on developing some ground-breaking solutions for the contact centre market.

“Now is the perfect time to start working more closely with the channel community, to collectively grow the market opportunity.”

He said Quinlan’s key focus will be on helping channel partners realise the revenue potential around PCI DSS, for which regulations and enforcement became more stringent from January 2015. For the channel there is the opportunity to engage with customers who may have previously deferred decisions around PCI DSS compliance, said Hamilton-Martin. Ultracomms says its technology allows channel partners to reduce customer compliance costs.

Quinlan said: “Fuelled by the recent changes to the PCI DSS standards, I’m already getting great feedback about our cloud and on-site solutions from the market, and look forward to developing existing and new relationships in the channel.”