Yorkshire Building Society rolls out IT vending machines for staff

Yorkshire Building Society (YBS) is ensuring workplace devices are fixed or replaced as quickly as possible among its 4,500 staff by deploying Computacenter-managed IT vending machines.

Previously, for every faulty peripheral device, users had to call the service desk to raise a ticket, which would then be picked up by IT support company Computacenter.

This approach was time-consuming and often resulted in disruption for the user.

The Computacenter solution is an IT vending pilot at four main office sites. Staff are able to source replacement peripheral devices from machines that are stocked with a selection of frequently used accessories, such as headsets, chargers and mice.

Access to equipment is via their existing employee ID cards, which enables a transactional audit trail and facilitates a re-stocking process.

By offering staff self-service support, YBS hopes to reduce the impact of IT issues on productivity, as instant access to replacement devices is expected to decrease user downtime and increase user satisfaction.

The vending machines will also help minimise support calls and costs by cutting reliance on the service desk.

“Computacenter has helped us take our first step towards self-service support with the vending machine initiative,” said Andy McCleod, head of IT service delivery at Yorkshire Building Society Group.

@AntonySavvas