ChannelBiz UK

Pure Storage opens first EMEA support centre in Dublin

Pure Storage has opened a new support centre in Dublin to provide improved support for customers in the EMEA region.

The facility is Pure Storage’s first major support centre outside of the US, and will provide technical expertise to the region as well as hosting 13 different languages among its staff base, who are all fully-employed by Pure.

The team, consisting of 18 employees is targeted to grow by 100 percent by the end of 2016. The investment is supported by the Department of Jobs, Enterprise and Innovation through investment agency IDA Ireland.

Minister for jobs, enterprise and innovation, Richard Bruton, said: “I am delighted to welcome this announcement by Pure Storage. Technology is a key sector which we have targeted as part of our Action Plan for Jobs, and it has made a major contribution to the jobs growth we have seen in recent years.

“Today’s announcement that Pure Storage is establishing a new facility in Dublin and expanding its employment is further good news in this area.”

Colin Mead, Pure Storage’s head of worldwide support, said: “The opening of the support centre is an important step in our global expansion. It ensures that Pure will continue to provide the best support experience possible for our customers and partners in the region across multiple languages, and will complement the work of our international teams in building our presence in the area.

“We have hired ahead of the curve to ensure we can support the current anticipated sales growth and overflow from other regions.”

James Petter, VP EMEA, Pure Storage, said: “We see the opening of this facility as an opportunity to invest in Dublin. We have purposely hired, and are continuing to hire, local talent to help the local economy and to reinforce Ireland’s position as a European tech hub.”

Hiring for the facility has commenced and potential applicants can visit the Pure Storage Career Portal for more information on available positions.

The all flash storage firm is one of many US technology companies that have recently opened customer and partner support centres in Ireland, attracted by lower corporate tax rates and inward investment government subsidies.

@AntonySavvas

Antony Savvas

York, UK-based Antony Savvas has been a technology journalist for 25 years and has expertise in all major areas of enterprise and consumer IT. He has worked for a number of leading technology magazines and websites and his work is syndicated across the internet. He also undertakes corporate work for some of the world's leading technology companies.