Debenhams extends customer support deal with Capita


Capita puts another £72m in its basket

Debenhams is extending its existing customer services partnership with Capita Customer Management, which commenced in June 2012.

The new contract runs until 1 September 2022 and is valued at £72 million by Capita.

capitaUnder the terms of the extension, Capita will continue to deliver customer services on behalf of Debenhams, including continuing to support the multi-channel growth seen by Debenhams and managing its online and retail store ordering and delivery.

Andy Parker, Capita chief executive, said: “The extension of Capita’s partnership with Debenhams reflects our commitment to find efficient, cost-effective ways for businesses to engage with their customers during an ever-changing, multi-channel world.

Capita will continue to provide excellent levels of customer service and through further insight and data analytics we will support the business’s goal to deliver a world class customer proposition.”


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