Equiniti buys Toplevel to boost digital transformation offer


Ofsted, Heritage Lottery Fund and Legal Aid Agency added to Equiniti’s roster

Outsourcer Equiniti Group has completed the acquisition of digital case management provider Toplevel.

Toplevel provides digital case management solutions that are designed to enhance online customer experience through the use of its proprietary technology, Outreach.

OutsourcingExisting Toplevel contracts include an online child-minder registration solution for Ofsted, an online grants application tool for the Heritage Lottery Fund, and the processing of £600 million in legal aid transactions for the Legal Aid Agency each year.

Equiniti says it will continue to invest in Toplevel’s clients and operate a strategy of “targeted investment and focus” in this area. “Toplevel is highly applicable to Equiniti’s existing client base of government departments and PLCs, particularly those in financial services who are digitising the customer journey,” said Equiniti.

Guy Wakeley, chief executive of Equiniti, said: “As well as gaining an attractive business with high quality clients, we see a cross-sale opportunity into our extensive financial services client base where digitisation of the customer journey remains a hot topic.”


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