Accenture (NYSE: ACN) has expanded the Accenture Federal Digital Studio
(Studio) in Washington, D.C., nearly doubling its size to more than
20,000 square feet and expanding its diverse team of designers,
developers, data scientists, technologists and other digital experts.
Together they work side by side with clients, to quickly provide the
digital solutions that federal leaders need to transform their agencies.
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Randy Rodriguez, Digital Group Design Director, Accenture Federal Services (Photo: Business Wire)
Providing leading service-design methods and advanced technology
expertise, the Studio helps federal agencies deliver better experiences
for their customers and workforces and advance mission outcomes at a
speed and scale beyond what is possible with traditional methods.
Through AI, analytics and other advanced technologies, the expanded
Studio will help clients create digital solutions with cutting-edge
human-centered design and rapid prototyping approaches.
“Our newly expanded Studio will help government leaders gain new
perspectives, embrace new technologies faster, adopt successful
approaches from the private sector, and activate them for the good of
our society and our nation,” said John Goodman, CEO of Accenture Federal
Services (AFS). “The response from clients has been tremendous. It’s
powerful when we work together to reimagine what is possible and create
new opportunities for impact.”
The Studio, which opened in 2016, features a Fjord Design
& Innovation team. Fjord’s 29 studios are renowned for their
award-winning human-centric and service-design approaches that have
transformed both public and private sector organizations.
“The need to navigate what people need amid forces of change is more
critical than ever before,” said Randy Rodriguez, Studio group director,
Fjord Design and Innovation lead. “Every day, we embrace our opportunity
to design solutions that create positive, lasting change for our
clients, the federal workforce and society. “We are proud that our work
is enabling government to deliver the intuitive, seamless and delightful
experiences that citizens now expect.”
The Studio expansion also enables clients to experience the Accenture
Insights Platform for Government (AIP) Discovery Lab and the AI
The Discovery Lab is a FedRAMP certified platform as a service.
It brings together leading data science and modeling capabilities to
help federal customers solve their most intractable challenges. By
using integrated data strategies, agencies can produce more valuable
insights from their data at scale to be more agile, responsive and
The AI Innovation Hub allows clients to see how a mix of AI
capabilities can be used to advance what’s possible and drive business
breakthroughs. Working with data scientists, designers and engineers,
clients can use proven commercial AI solutions and human centered
design practices to redefine what they do and how they work.
Dominic Delmolino, Accenture Federal Services’ chief technology officer,
said, “The relationship between technology and human-centric mission
outcomes has never been stronger, and collaboration is vital to
delivering more value for citizens, employees and other stakeholders. By
integrating and accelerating advanced technology solutions and
experiences — using mixed reality, applied intelligence, machine
learning, blockchain and quantum computing — the Studio helps clients
move digital projects quickly from vision to roadmap to real-world
deployment while advancing their IT modernization and innovation
Since the Studio opened less than two and a half years ago it has become
a leading innovation partner helping unlock trapped value for agencies
across all sectors of the federal government.
Recently, the U.S. Navy engaged Accenture to transform its existing
readiness operations and digital capabilities for next-generation user
experiences and technical solutions. Working with Navy stakeholders in
supply, maintenance and logistics, the Studio helped uncover service and
business process improvements, as well as technical outcomes, in a span
of just six months. The joint team developed a future user experience
and prototype — which includes re-engineered workflows, automated data
collection, and robotic process automation — to provide a foundational
design for future enterprise readiness solutions.
The Studio team is also working with the U.S. Department of
Agriculture’s Animal Care group to move key processes online, reducing
the regulatory burden on customers by enabling them to submit
documentation electronically. The team has taken a human-centered
approach to system development, using extensive feedback from customers
and employees and developing an online self-service tool to help
customers understand their licensing and registration needs.
The Studio is part of Accenture’s growing network of design and
innovation studios, which include U.S. locations in Atlanta; Boston;
Chicago; Columbus, Ohio; Detroit; Houston; New York; and San Francisco.
Accenture Innovation studios are key components of the Accenture
Innovation Architecture, a network of research, design, innovation
and delivery centers that bring disruptive innovations to clients. AFS
draws on this network to bring leading insights, talent, capabilities
and commercial approaches to government.
About Accenture Federal Services
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP,
is a U.S. company with offices in Arlington, Virginia. Accenture’s
federal business has served every cabinet-level department and 30 of the
largest federal organizations. Accenture Federal Services transforms
bold ideas into breakthrough outcomes for clients at defense,
intelligence, public safety, civilian and military health organizations.
Learn more at www.accenturefederal.com.
Accenture is a leading global professional services company, providing a
broad range of services and solutions in strategy, consulting, digital,
technology and operations. Combining unmatched experience and
specialized skills across more than 40 industries and all business
functions — underpinned by the world’s largest delivery network —
Accenture works at the intersection of business and technology to help
clients improve their performance and create sustainable value for their
stakeholders. With 477,000 people serving clients in more than 120
countries, Accenture drives innovation to improve the way the world
works and lives. Visit us at www.accenture.com.