Press release

Acorio Launches New Original Data – Special COVID-19 Impact Edition of their Annual ServiceNow Insight Report

Sponsored by Businesswire

Acorio, the largest pure-play ServiceNow consultancy, released a COVID-19 edition of its Annual Insight and Vision research, with data from over 200 business leaders in industries including Healthcare and Pharmaceuticals, Financial Services, and Retail. This marks the third Insight and Vision report the ServiceNow Elite Partner has released, including its recent 2020 Insight and Vision Report, published in January.

The new research by the ServiceNow Elite partner includes budget and headcount, as well as new priority and strategy impacts from the past six months, aimed at providing much-needed primary research to digital leaders in the technology ecosystem – particularly as it pertains to Digital Transformation and ServiceNow.

Dividing the data analysis into three sections, detailing the future of business, employees, and customers, the survey data shows that organizations are anticipating both an immediate and long-term business impact from the pandemic and long-term response. Responding enterprises indicated they are seeing a 74% impact on businesses over the past six months and expecting lingering impacts on roughly 60% of respondent’s core businesses over the next one to two years.

Acorio’s new data reveals the COVID-19 pandemic has caused significant disruption to the digital transformation strategies and ServiceNow platform roadmaps businesses had plotted at the beginning of the year, especially to support a newly-remote workforce and shifts in customer demand and interactions. Despite some slowdowns in Q2 and Q3, it seems not all organizations approached the pandemic with cost-cutting as their top priority. For some, digital priorities accelerated budgets and hiring to meet increasing demands for new, once-in-a-generation digitization challenges.

The full report is available for download here.

About Acorio

An Elite ServiceNow partner, Acorio is the largest pure-play ServiceNow consultancy in the world and ServiceNow’s Industry Partner of the Year, Americas in 2020. Acorio’s commitment is to their clients, to inspire and guide them to realize immediate ROI and ensure long-term success. Founded in 2013 by a team of consulting veterans, the firm now employs over 250 team members. Headquartered in Boston, MA, Acorio has nine regional hubs across the U.S. and an international presence in Spain and Australia. The consultancy serves Fortune 1000 and Global 2000 clients in multiple industries ranging from Healthcare, Finance, and Manufacturing to Education and Telco.

A multiple-award-winning firm, Acorio was named to Inc Magazine’s Top U.S Workplaces in 2019 and 2020, SPI’s Best of the Best Consulting Firms (2019, 2020), Gartner’s select Global ServiceNow Consultancy List (2020), Forbes Best Startup Employers (2020), and a ranking on BBJ’s Fast 100 List for the past two years. With 50% women on the leadership team, Acorio was named to the 2020 Commonwealth Institute’s Best Women-Run Business list and has ranked as the #1 company to work for, awarded by the Boston Globe, for the past three years.