Quantzig, a premier analytics solutions provider, has announced the completion of its latest success story that illustrates how telecom analytics solutions helped a telecom service provider to enhance customer experience by improving service efficiency.
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Telecom Analytics Engagement Outcomes
Wonder how analytics is revolutionizing in the global telecom industry? Request a free proposal to know more about telecom analytics used in the telecom industry.
Driving profitable growth is cumbersome for telecom service providers in the US, given the ongoing changes in the regulatory landscape.. With new telecom players entering the market and capital costs skyrocketing at high speed, telcos are witnessing, a tri-fold increase in customer acquisition costs. Also, most of the prominent telecom services providers are now focusing on enhancing customer experience. To sustain in such a competitive world, telecom companies are now leveraging on data to gain actionable insights to improve and improvise their product and service offerings. Telecom analytics in such a scenario helps telecom companies to gain insights into consumer behavior, expectations, and preferences.
“Telecom analytics has the potential to transform telecom business processes, enabling companies to win the battle to earn more customers and create new revenue streams,” says a telecom analytics expert from Quantzig.
Predictive Analytics Engagement: Outcome, insights, and solutions offered
The client is a leading telecom services provider in North America who was facing several challenges that spanned across core areas of their business operations. Serving their huge customer base while meeting their expectations was a crucial task for this client. They were to understand customer behavior and redefine their service portfolio to attract new customers. They collaborated with Quantzig to leverage its expertise in telecom analytics solutions to retail and acquire new customers while driving profitability.
A deep dive into the challenges facing the US telecom industry helped our telecom analytics experts understand the problems faced by the client and how they can leverage analytics to streamline operations and maximize profits. To do so, our experts implemented an advanced data analytics model and built a BI consumption layer, which was integrated with their existing data management system to provide a familiar analytics environment for their entire marketing team. The key business outcomes included-
- Gained deeper insights on customer behavior
- 25% increase in operational cost savings
- Wonder how to enhance business operations by adhering to industry standards in the telecom industry? Get in touch with our telecom analytics experts today.
Quantzig is a global analytics and advisory firm with offices in the US, UK, Canada, China, and India. For more than 15 years, we have assisted our clients across the globe with end-to-end data modeling capabilities to leverage analytics for prudent decision making. Today, our firm consists of 120+ clients, including 55 Fortune 500 companies. For more information on our engagement policies and pricing plans, visit: https://www.quantzig.com/request-for-proposal