Press release

Albertsons Companies Elevates the Store Checkout Experience with Toshiba

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Albertsons
Companies
, one of the largest food and drug retailers in the United
States, is empowering consumers with fast and convenient in-store
checkout experiences by implementing Toshiba
Global Commerce Solutions’
self-checkout systems. By leveraging
Toshiba’s focus on front-end store optimization, Albertsons Cos. expects
checkout times to speed up – from wait time in line to payment – to
improve operational throughput and reduce shopper interventions, with
the ultimate goal of improving the customer’s grocery store experience.

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“We are empowering our consumers to curate their in-store shopping
experiences based on their needs and desires,” said Anuj Dhanda,
executive vice president and chief information officer at Albertsons
Cos. “Our partnership is resulting in a smoother experience for our
shoppers using self-checkout by reducing the interventions they
experience. Toshiba’s strength in applying machine learning and
intelligence to the checkout process across our 2,200+ stores will
enhance how we serve our shoppers and build greater trust with our loyal
customers.”

The partnership between the two companies includes immediate and
long-term initiatives to better engage in-store shoppers, optimize
front-end throughput, and improve overall customer satisfaction. In
particular, Albertsons Cos. is currently piloting mobile point-of-sale
and line-busting solutions that are expected to further reduce the time
that customers spend at checkout.

Focused on the customer

The two companies have a long-standing relationship, which aligns with
Albertsons Cos.’ overall four-walls and no-walls strategy of delivering
differentiated in-store experiences to consumers when, where, and how
they want to shop.

For shoppers, this means removing friction throughout the in-store
journey while creating more seamless checkout experiences. This also
benefits store managers and associates by putting easy-to-use tools and
information in their hands to address issues facing shoppers in real
time.

“Today’s retail world isn’t simply about transactions, it’s about a
consumer-centric focus that always values the unique relationship
between a brand and their customer,” said Toshiba Global Commerce
Solutions Vice President, Head of Americas Bill Campbell. “We are
thrilled to work with Albertsons Cos. to deliver on their commitment to
put customers first by leveraging our best-in-class, self-service
solutions to optimize front-end checkout operations.”

Self-service adoption demonstrating early results

Albertsons Cos. currently features Toshiba’s System 6 self-service
solutions across the Jewel, ACME, Shaw’s, Safeway, Carrs, Tom Thumb,
Randalls, and Vons banners with plans to deploy the all-new System 7
later this calendar year.

Toshiba’s user-friendly operations and intelligent security features are
becoming popular with Albertsons Cos. customers who now process an
increasing number of transactions through self-service.

Additionally, Albertsons Cos. plans to deploy the TCx Elevate Mobile
Operations Manager application to enable store associates to clear
interventions, perform overrides, and scan items on the bottom of the
basket directly from their mobile device. This will support associates
to better serve shoppers at both self-checkout and traditional front-end
lanes.

Toshiba builds and orchestrates self-checkout as a seamless extension of
the front-end point-of-sale, simplifying how Albertsons Cos. manages
underlying business logic, certifies capabilities such as payment
devices and self-maintains systems to optimize personnel.

About Albertsons Companies

Albertsons Companies, Inc. is one of the largest food and drug retailers
in the United States, with both a strong local presence and national
scale. Albertsons Cos. operates stores across 34 states and the District
of Columbia under 20 well-known banners including Albertsons, Safeway,
Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United
Supermarkets, Pavilions, Star Market, Haggen and Carrs, as well as meal
kit company Plated based in New York City. Albertsons Cos. is committed
to helping people across the country live better lives by making a
meaningful difference, neighborhood by neighborhood. In 2018 alone,
along with the Albertsons Companies Foundation, the Company gave over
$262 million in food and financial support. These efforts helped
millions of people in the areas of hunger relief, education, cancer
research and treatment, programs for people with disabilities and
veterans outreach.

About Toshiba Global Commerce Solutions

Toshiba Global Commerce Solutions is a global market share leader in
retail store technology and retail’s first choice for integrated
in-store solutions. Together with a global team of dedicated business
partners, we achieve brilliant commerce by advancing the future of
retail with innovative commerce solutions that enhance customer
engagement, transform the in-store experience, and accelerate digital
transformation. To learn more, visit toshibacommerce.com and
engage with us on Twitter,
LinkedIn,
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and YouTube.
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