ServiceSource (NASDAQ: SREV), the digital customer journey experience company, has extended its relationship with Alcatel-Lucent Enterprise, a provider of enterprise networking, communications and services to over 830,000 customers worldwide.
With a new agreement that extends through 2020, ServiceSource builds upon a successful history of contract retention and renewals for Alcatel-Lucent Enterprise’s networking and communications lines of business worldwide. ServiceSource sales experts will proactively engage with ALE’s end users and business partners to renew and extend existing customer contracts using processes and technologies that have proven effective throughout a 16-year relationship.
“Alcatel-Lucent Enterprise relies on a network of partners to sell, install and support its equipment. In addition to the services delivered by partners, it is key that end users get vendor support to ensure that the systems are always on, remain up to date and can evolve seamlessly. Systems are critical to the performance of the end users and having them under ALE support is a guarantee for ALE to achieve success in customer satisfaction,” said Charles Braud, senior vice president of services & partner management at ALE. “The management of our renewals business with ServiceSource allows us to streamline our internal processes and develop a service business that benefits our end users worldwide.”
Over the course of the relationship, the two companies have built collaborative processes and tools that enable ServiceSource to efficiently connect to ALE partners and customers with new offer evolutions. On behalf of ALE, ServiceSource will work to renew relationships across French, English, German and Spanish language customer accounts.
“Expanding revenue by renewing relationships with existing customers requires a unique blend of people, processes and technology that we have perfected by engaging and renewing millions of customer relationships every year,” said Gary B. Moore, chairman and chief executive officer of ServiceSource. “We have created a closely aligned partnership with Alcatel-Lucent Enterprise, and we appreciate the trust they continue to have in our ability to apply our formula to build enduring and more profitable customer relationships.”
About Alcatel-Lucent Enterprise
Our mission is to make everything connect to create the customized technology experiences customers need. From your office, the cloud or in combination, we deliver networking and communications that work for your people, processes and customers.
A heritage of innovation and dedication to customer success has made ALE an essential provider of enterprise networking, communications and services to over 830,000 customers worldwide operating under the Alcatel-Lucent Enterprise brand. With global reach and local focus, more than 2200 employees and 2900+ partners serve over 50 countries. For more information, visit our web site at: https://www.al-enterprise.com/. For ongoing news visit our Newsroom, Blog, LinkedIn, Facebook and Twitter.
ServiceSource International, Inc. (NASDAQ: SREV) brings the world’s greatest brands closer to their customers through digitally enabled solutions and data-driven insights that personalize and power the “moments that matter.” Backed by 20 years of experience, an industry-leading technology platform, a robust global footprint and a powerful suite of solutions that enhance every touchpoint along the Customer Journey Experience (CJX), we deliver impactful revenue growth for global market leaders. Operating out of eight countries with more than 3,000 sales delivery professionals speaking 45 languages, ServiceSource drives billions of dollars in client value annually. To learn more about how we help our clients more effectively find, convert, nurture, grow and retain their customers, visit www.servicesource.com.
This press release contains forward-looking statements, including statements regarding our ability to renew and extend existing customer contracts, the effectiveness of our processes and technologies; our ability to enable our clients to streamline their internal processes; our ability to renew relationships on behalf of our clients; and our ability to build enduring and more profitable customer relationships. These forward-looking statements are based on our current assumptions and beliefs, and involve risks and uncertainties that could cause our results to differ materially from our forward-looking statements. Those risks and uncertainties include that we may be unable to attract and retain the highly skilled employees we need to support our planned growth; changes in market conditions that impact our ability to sell our solutions and/or generate service revenue on our clients’ behalf; general political, economic and market conditions and events; and other risks and uncertainties described more fully in our periodic reports and registration statements filed with the Securities and Exchange Commission, which can be obtained online at the Commission’s website at https://www.sec.gov. All forward-looking statements in this press release are based on information currently available to us, and we assume no obligation to update these forward-looking statements.
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