Press release

Ascension Saint Thomas Partners with Contessa to Bring Hospital-Level Care to Homes

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Ascension Saint Thomas and Nashville-based Contessa have announced a partnership to offer patients Home Recovery Care, an emerging healthcare option that brings all the essential elements of inpatient care to the comfort and convenience of patients’ homes.

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“Home Recovery Care” aligns with Ascension’s Mission-Inspired Transformation initiative to meet individuals where they are in their healthcare journey by making quality care convenient and accessible in their homes. The Mission-Inspired Transformation will reimagine new ways of providing care, calling leaders to improve health and well-being, and to advance from the historical strategic focus on healthcare to an expanded focus on healthcare and health.

“The aim is to keep people healthy while understanding hospital care is sometimes needed. When hospital-level care is needed, we will offer the patient’s home as a site of care to continue serving as the high quality, low cost health system offering an exceptional experience for our providers, patients and families,” said Amber Sims, Chief Strategy Officer, Ascension Saint Thomas. “We are proud to be the first health system in Tennessee to provide a choice on where individuals we serve are receiving hospital-level care.”

Contessa is the nation’s leading operator of Home Recovery Care, facilitating hospital-level care for patients in the home by providing three key elements: the clinical model that enables safe delivery of hospital-level care in the home; the administrative capabilities to be reimbursed by health plans; and Care Convergence, a proprietary technology platform that supports the clinical and administrative functions.

“As a Nashville-based company, we are especially thrilled to bring Home Recovery Care to Ascension Saint Thomas with a strong reputation across Tennessee and beyond,” said Travis Messina, Chief Executive Officer, Contessa. “Home-based hospital care, such as Home Recovery Care, is gaining national momentum and we are excited for Ascension Saint Thomas to be the first provider to offer this differentiated service in Tennessee. We look forward to working with Ascension Saint Thomas clinicians and leadership to expand the options for high-quality care available to our family, friends and neighbors.”

Patients using Contessa’s Home Recovery Care model at health systems across the country have embraced this care option with over a 90% acceptance rate, resulting in a significant patient satisfaction increase. Home Recovery Care has also resulted in lower costs and reduced readmission rates as compared to hospital care delivered in the traditional acute facility.

“Ascension Saint Thomas continues to expand access to care with thoughtful offerings aligned with the needs of communities we serve,” said Dr. Greg James, Chief Clinical Officer, Ascension Saint Thomas. “We look forward to bringing high-quality, affordable healthcare services into a convenient, comfortable location – home.”

Home Recovery Care is offered to patients with acute, non-life threatening medical conditions, such as congestive heart failure, dehydration or pneumonia. Patients are first evaluated by a Saint Thomas doctor to determine if they can be safely treated in the home to receive care in a comfortable and familiar environment.

The Saint Thomas clinical team will be available 24/7 for patients, including:

  • Doctor visits via telehealth
  • Acute Care Registered Nurse in the home
  • Recovery Care Coordinator (RN), who will be the primary contact for patients

Patients are monitored for 30 days to ensure adherence to their doctor-prescribed care plan.

Home Recovery Care will be available for patients at Saint Thomas Midtown and West hospitals this fall, followed by Saint Thomas Rutherford and surrounding communities.

About Ascension Saint Thomas

In Tennessee, Ascension’s Saint Thomas Health operates nine hospitals in addition to a comprehensive network of affiliated joint ventures, medical practices, clinics and rehabilitation facilities that cover a 68-county area and employ more than 8,000 associates. Across the state, Saint Thomas Health provided more than $127 million in community benefit and care of persons living in poverty in fiscal year 2018. Serving Tennessee for 15 years, Ascension is a faith-based healthcare organization committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension is the largest non-profit health system in the U.S. and the world’s largest Catholic health system, operating more than 2,600 sites of care – including 151 hospitals and more than 50 senior living facilities – in 21 states and the District of Columbia. Visit

About Contessa

Based in Nashville, Contessa is the leader and pioneer of Home Recovery Care, a risk-based model that combines all the essential elements of inpatient hospital care in the comfort of patients’ homes. Founded in 2015, Contessa utilizes Care Convergence – a proprietary technology platform – to power the seamless delivery of Home Recovery Care that is safe, affordable and improves patient outcomes. Contessa’s turnkey solution provides upfront savings to health plans, enables health systems to reinvent their care delivery model and helps physicians deliver a better experience for patients.

For more information, visit or follow us at @contessahealth.