MercuryGate International, Inc., a leader in Transportation Management
System (TMS) solutions, today announced a partnership and technology
integration with Convey Inc., the leading provider of Delivery
Experience Management (DEM) software. The partnership integrates
Convey’s Delivery Experience Management technology into MercuryGate’s
TMS solutions to allow shippers to launch DEM programs that provide
complete visibility through the last mile of delivery.
The integrated solution ensures that shippers are able to deliver
customers’ orders how and when they expect and will be available in
early June. With full end-to-end visibility, in-transit insights and
collaborative tools for all customer orders, shippers will provide
improved service while containing costs.
“It is critical that one have full control tower visibility throughout
the supply chain, especially at the last mile,” said Joe Juliano,
President and CEO of MercuryGate International, Inc. “Integrating the
Convey functionality to the MercuryGate TMS will allow the shipper to
take proactive steps to address a potential disruption before it becomes
a service failure by communicating with the customer. With exception
management workflows, you may be able to get an order back on schedule
or make alternate plans, such as sourcing the product from another
location close to the end consumer.”
As a result, the partnership between the two companies opens new
opportunities to improve service, relationships, and overall NPS.
Shippers that use the integrated solution will benefit from:
-
Ability to manage the entire shipping experience, collaborate with
carriers and communicate with customers resulting in higher customer
satisfaction and lifetime value -
Insights derived from end-to-end visibility drive better decision
making and better negotiating power to control costs and performance - Integration of cloud-based solutions to speed time to value
“We’re excited to partner with MercuryGate and look forward to helping
shippers improve success in the critical last mile,” said Rob Taylor,
CEO of Convey. “Combining our technology with MercuryGate’s TMS enables
an end-to-end view of a shipment – from order to doorstep – that offers
an unprecedented opportunity to overcome unexpected issues in a
shipment. Companies that embrace the increased visibility and take
action on it will win competitive advantage through increased customer
satisfaction and reduced operating costs.”
To learn more about the partnership, email: sales@mercurygate.com
or visit us here.
About Convey
With delivery expectations skyrocketing, brands cannot leave the
critical last mile to chance. Convey’s Delivery Experience Management
platform combines real-time visibility, post-purchase experiences, and
advanced insights and analytics to create a solution uniquely capable of
perfecting last mile delivery. Supply chain and customer experience
leaders including Neiman Marcus, Jet.com, and Eddie Bauer rely on
Convey’s software and expertise to take action to ensure shoppers get
their orders how and when they want, resulting in happier, loyal
customers and a lower cost to serve. Founded in 2013, Convey is backed
by Silverton Partners, Techstars Venture Group, RPM Ventures and based
in Austin, Texas.
About MercuryGate International
MercuryGate provides powerful transportation management solutions proven
to be a competitive advantage for today’s most successful shippers,
3PLs, freight forwarders, brokers, and carriers. MercuryGate’s solutions
are unique in their native support of all modes of transportation on a
single platform including Parcel, LTL, Truckload, Air, Ocean, Rail and
Intermodal. Through the continued release of innovative, results-driven
technology and a commitment to making customers successful, MercuryGate
delivers exceptional value for TMS users through improved productivity
and operational efficiency. MercuryGate offers business intelligence to
improve transportation processes, increase customer satisfaction, and
reduce costs. Find out why MercuryGate has set the industry standard for
the most adaptable, comprehensive, transportation solutions suite in the
industry at www.mercurygate.com.
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