SoftwareReviews, a division of IT research and advisory firm Info-Tech Research Group, has published its 2021 Digital Experience Platform Data Quadrant Awards, naming three vendors as gold medalists. The following vendors are leaders according to the feedback provided by their end users via SoftwareReviews’ comprehensive online survey. Vendors are rated on product features, vendor capabilities, and the relationship with their software partner:
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- Enonic
- concrete5
- Progress Sitefinity
“Digital Experience Platforms power compelling web and mobile experiences for customers and constituents. Having a functionally robust DXP is essential for organizations today with both employees and customers moving remote during the pandemic,” said, Ben Dickie, research lead, Info-Tech Research Group. “What we’re advising is the growing need for Marketing, Sales, Customer Service, and IT to come together and implement best DXP practices aligned with customer experience and business goals. This involves process improvements and implementation of technical solutions that protect revenue, control costs, and keep customers happy. Done properly, a focused DXP approach can be a powerful weapon in an organization’s arsenal against COVID-19.”
What makes the SoftwareReviews Data Quadrant different?
The study involves gathering intelligence on user satisfaction with both product features and the experience with the vendor. Aggregated emotional response ratings are included in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation to create a powerful indicator of overall user feeling toward the vendor and its product – all from the software users’ point of view. SoftwareReviews calls this insight the Net Emotional Footprint.
Enonic, with a Net Emotional Footprint of +90, scored top product in many areas, exceeding user expectations in web publishing capabilities. concrete5, with a Net Emotional Footprint of +92, ranked high in quality of features. Progress Sitefinity with a Net Emotional Footprint of +89, excelled in web publishing capabilities and vendor support.
In general, Digital Experience Platform software users were most satisfied with content repository, content security, and web publishing capabilities — and would like to see improvements on ‘breadth of features’.
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at https://www.softwarereviews.com.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, an IT research and advisory firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
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