Press release

Box Named a Leader in the Gartner Magic Quadrant for Content Services Platforms for the Second Consecutive Year

Sponsored by Businesswire

Box (NYSE:BOX), a leader in cloud content management, announced today that it has once again been named a Leader in the 2020 Gartner Magic Quadrant for Content Services Platforms1. As part of a highly competitive market, Box was one of 18 vendors considered for this achievement.

For Gartner Magic Quadrants, vendors within a specific market segment are measured on their completeness of vision and their ability to execute. Box believes that its focus on ease of use and cloud readiness are in line with the major trends Gartner saw in the market this year. The 2020 report states that:

  • “As such, organizations often demand simplicity and ease of adoption, and are often prepared to compromise in terms of richer governance and functional services. This has led to vendors that have had a more collaboration-focused outlook to make deep inroads into CSP market share”1.
  • “Organizations are moving CSP services to the cloud. This has been accelerated by the response to the COVID-19 crisis. Also, social media conversations also highlighted the growing popularity of cloud-ready CSPs, especially in 2020, when flexible rapid deployment and ease of access is especially important to drive digital resilience” 1.

“The world is fundamentally different today than it was just a few months ago as organizations accelerate their digital transformation to support remote work and rethink their business processes in the cloud,” said Varun Parmar, Chief Product Officer for Box. “Siloed, on-prem content tools designed for old ways of working simply don’t meet the needs of users today, and organizations are looking to Box to collaborate on a single platform in the cloud that’s secure, simple to use, easy to manage, and that extends to all the apps teams use every day. This year’s Magic Quadrant reinforces our market leadership in helping customers navigate the ‘new normal’ for work.”

Box’s product capabilities have evolved year-over-year to support more advanced, operational use cases that were traditionally handled by legacy ECM vendors. Box has quickly taken market share away from these traditional players due to a shift in customer demand: Users need simple, intuitive tools, and IT expects a lighter load across onboarding and adoption. Neither are possible with outdated ECM tools.

This Magic Quadrant recognition is the latest in a series of prominent wins for Box. Earlier this year, Box was recognized as a Gartner Customers’ Choice vendor for the Content Services Platforms market2, and a Gartner Customers’ Choice vendor for the Content Collaboration Tools market3.

Box makes it easy for more than 100,000 organizations around the world to power their digital workplaces, removing barriers for employees to share, access and collaborate securely on their most critical content. As a result, Box is consistently named a Leader across the industry analyst community:

For more information on today’s announcement, please visit the Box blog. Download a complimentary copy of the Gartner Magic Quadrant report here.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Box

Box (NYSE:BOX) is a leading cloud content management platform that enables organizations to accelerate business processes, power workplace collaboration, and protect their most valuable information, all while working with a best-of-breed enterprise IT stack. Founded in 2005, Box simplifies work for leading organizations globally, including AstraZeneca, General Electric, JLL, and Morgan Stanley. Box is headquartered in Redwood City, CA, with offices in the United States, Europe, and Asia. To learn more about Box, visit To learn more about how Box powers nonprofits to fulfill their missions, visit


  1. Gartner, Magic Quadrant for Content Services Platforms, Michael Woodbridge, Marko Sillanpaa, Lane Severson, November 16, 2020
  2. Gartner, Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms, March 5, 2020
  3. Gartner, Gartner Peer Insights ‘Voice of the Customer’: Content Collaboration Tools, October 14, 2020.
  4. Gartner, Market Guide for Content Collaboration Tools, Michael Woodbridge, Marko Sillanpaa, Lane Severson, May 11, 2020
  5. Forrester, New Wave™: SaaS Cloud Content Platforms, Cheryl McKinnon, July 18, 2019
  6. IDC, MarketScape: Worldwide SaaS and Cloud-Enabled Content Applications 2019 Vendor Assessment, Marci Maddox, Frank Della Rosa, Holly Muscolino, September 2019