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Call Center Outsourcing Market in Europe Will Showcase Impact During 2020-2024 | Increase in Call Center Outsourcing by IT and Telecom Service Providers to Boost Market Growth | Technavio

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Technavio has been monitoring the call center outsourcing market in Europe and it is poised to grow by USD 3.02 billion during 2020-2024, progressing at a CAGR of 3% during the forecast period. The report offers an up-to-date analysis regarding the current market scenario, latest trends and drivers, and the overall market environment.

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Technavio has announced its latest market research report titled Call Center Outsourcing Market in Europe 2020-2024 (Graphic: Business Wire)

Technavio has announced its latest market research report titled Call Center Outsourcing Market in Europe 2020-2024 (Graphic: Business Wire)

Technavio’s in-depth research has all your needs covered as our research reports include all foreseeable market scenarios, including pre- & post-COVID-19 analysis. Download Latest Free Sample Report on COVID-19 Analysis

The market is fragmented, and the degree of fragmentation will accelerate during the forecast period. Atento SA, Bertelsmann SE & Co. KGaA, Sitel Group, StarTek Inc., Sykes Enterprises Inc., SYNNEX Corp., Teleperformance SE, Transcom Holding AB, TTEC Holdings Inc., and Webhelp Group are some of the major market participants. To make the most of the opportunities, market vendors should focus more on the growth prospects in the fast-growing segments, while maintaining their positions in the slow-growing segments.

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Increase in call center outsourcing by IT and telecom service providers has been instrumental in driving the growth of the market. However, the shifting focus on developing countries as call center destinations might hamper market growth.

Technavio’s custom research reports offer detailed insights on the impact of COVID-19 at an industry level, a regional level, and subsequent supply chain operations. This customized report will also help clients keep up with new product launches in direct & indirect COVID-19 related markets, upcoming vaccines and pipeline analysis, and significant developments in vendor operations and government regulations. Download a Free Sample Report on COVID-19 Impacts

Call Center Outsourcing Market in Europe 2020-2024: Segmentation

Call Center Outsourcing Market in Europe is segmented as below:

  • End-user

    • IT And Telecom
    • BFSI
    • Healthcare
    • Retail
    • Others
  • Geographic Landscape

    • UK
    • Germany
    • France
    • The Netherlands
    • Rest Of Europe

Call Center Outsourcing Market in Europe 2020-2024: Scope

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources. The call center outsourcing market in Europe report covers the following areas:

  • Call Center Outsourcing Market in Europe Size
  • Call Center Outsourcing Market in Europe Trends
  • Call Center Outsourcing Market in Europe Industry Analysis

This study identifies the increasing use of automated technologies in call centers as one of the prime reasons driving the call center outsourcing market growth in Europe during the next few years.

Technavio suggests three forecast scenarios (optimistic, probable, and pessimistic) considering the impact of COVID-19. Technavio’s in-depth research has direct and indirect COVID-19 impacted market research reports.

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Call Center Outsourcing Market in Europe 2020-2024: Key Highlights

  • CAGR of the market during the forecast period 2020-2024
  • Detailed information on factors that will assist call center outsourcing market growth in Europe during the next five years
  • Estimation of the call center outsourcing market size in Europe and its contribution to the parent market
  • Predictions on upcoming trends and changes in consumer behavior
  • The growth of the call center outsourcing market in Europe
  • Analysis of the market’s competitive landscape and detailed information on vendors
  • Comprehensive details of factors that will challenge the growth of call center outsourcing market vendors in Europe

Table of Contents:

  • Market ecosystem

Executive Summary

  • Market characteristics

Market Landscape

  • Value chain analysis
  • Market ecosystem

Market Sizing

  • Market characteristics
  • Value chain analysis
  • Market definition
  • Market segment analysis

Market Sizing

  • Market definition
  • Market size 2019
  • Market outlook: Forecast for 2019-2024
  • Market segment analysis

Five Forces Analysis

  • Market size 2019
  • Five forces summary
  • Market outlook: Forecast for 2019-2024
  • Bargaining power of buyers

Five Forces Analysis

  • Five forces summary
  • Bargaining power of suppliers
  • Bargaining power of buyers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by End-user

  • Comparison by End-user
  • Market segments
  • IT and telecom – Market size and forecast 2019-2024
  • Healthcare – Market size and forecast 2019-2024
  • Retail – Market size and forecast 2019-2024
  • BFSI – Market size and forecast 2019-2024
  • Others – Market size and forecast 2019-2024
  • Market opportunity by End-user

Customer Landscape

Geographic Landscape

  • Geographic comparison
  • Geographic segmentation
  • UK – Market size and forecast 2019-2024
  • France – Market size and forecast 2019-2024
  • Germany – Market size and forecast 2019-2024
  • Geographic comparison
  • Market opportunity by geography

Market Drivers

Market Challenges

Market Trends

Vendor Landscape

  • Market challenges
  • Competitive scenario
  • Market trends

Vendor Landscape

  • Vendor landscape
  • Competitive scenario
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Sitel Group
  • Atento SA
  • StarTek Inc.
  • Bertelsmann SE & Co. KGaA
  • Sykes Enterprises Inc.
  • StarTek Inc.
  • SYNNEX Corp.
  • Teleperformance SE
  • Transcom Holding AB
  • TTEC Holdings Inc.
  • Webhelp Group

Appendix

  • Currency conversion rates for US$
  • Research methodology
  • Scope of the report

About Us

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions. With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.