Press release

Canada’s Top Builders Distinguished with the 16th Annual Avid Awards for Highest Homebuyer Ratings

Sponsored by Businesswire

In recognition of the best builders providing extraordinary customer
experiences, Avid
Ratings Canada
proudly announced the winners of the 16th Annual Avid
Awards during the CHBA National Conference on May 10, 2019, in Niagara
Falls, Ontario. Homebuilders throughout Canada were honoured with the
prestigious awards for scoring highest with their customers on
homebuying experience surveys. Award winners were chosen based on
results received from some of Canada’s largest private builders and
hundreds of small volume and custom builders from coast to coast. This
year’s program had 633 qualifying builders from all over the United
States and Canada and covers homebuyer data from January to December

“It is a privilege to recognize the winners of the 16th
Annual Avid Awards for their commitment to delivering an exceptional
customer experience,” said Tim Bailey, Division President of Avid
Ratings Canada. “To be an award-winning company in customer experience
requires the highest caliber of people, product and processes. The
customer ratings of these award winners clearly illustrate their focus
on consistently meeting or exceeding homebuyer expectations.”

The Avid Awards are regarded as a trusted benchmark of customer service
performance in the homebuilding industry. Avid Ratings has long been at
the forefront of bringing transparency of builder performance to
consumers by consumers since 1992. In order to determine the Avid Award
winners, homebuilding companies are evaluated using Avid’s award-winning
survey platform. Every homebuyer survey in Avid’s database is
meticulously analyzed to determine each builder’s Avid Index Score,
which is evaluated using scores from the total homebuying experience,
the willingness to refer, and the actual number of recommendations a
buyer has made.

“Augusta Fine Homes is very honoured to be a Diamond Award recipient
through Avid surveys,” said Mike Plumton, Vice President, Augusta Fine
Homes. “We appreciate the partnership we have with Avid and continue to
improve by listening to our customers through our surveys. The award
serves as a testament of our teams’ dedication to our homeowners.”

“Recruiting a strong team of passionate people is the foundation to our
great customer service,” said Patrick Mah, CEO of Residential Housing,
North Ridge Development – Regina. “Avid Ratings has helped us to build
on this foundation by providing a tangible resource to promote change
within our business where needed, provide recognition where it’s due,
and the ability to offer our customers an outlet to provide feedback.”

Builders with the highest Avid Index Score in each category are
presented with awards. Each award-winning company must score at or
within the top 25th percentile in the United States or Canada
to be recognized with an Avid Award.

Avid Diamond Award

The Avid Diamond Award recognizes builders with the highest scores in
their nation on the New Home Move-In Experience survey, taken from
purchasing experience to the first 90 days of ownership. The United
States and Canada have one award each for Production, Small Volume and
Custom builder categories.

Avid Diamond Award winners in Canada are as follows:

  • Production: North Ridge Development – Regina
  • Small Volume: Deneschuk Homes
  • Custom: Augusta Fine Homes

Avid Gold Award

Avid also distinguishes top building companies on a regional level with
the Avid Gold Awards. This award is presented to builders with the
highest scores in their region on the New Home Move-In Experience
survey, taken from purchasing experience to the first 90 days of

Avid Gold Award winners in the Canadian provinces are as follows:

Province of Alberta

  • Production:
    Jayman BUILT – Calgary Multi-family
  • Small Volume:
    Crystal Creek Homes – Calgary

Province of Ontario

  • Production:
    HN Homes
  • Small Volume:
    Granite Homes

Province of Saskatchewan

  • Production:
    North Ridge Development – Saskatoon
  • Small Volume:
    Montana Homes

Avid Benchmark Award

The Avid Benchmark Award recognizes any U.S. or Canadian builder scoring
among the top 25 percent of Avid’s nationwide databases on the New Home
Move-in Experience survey, taken from purchasing experience to the first
90 days of ownership. The winners of the Avid Benchmark Award in Canada
are as follows:

Province of Alberta

  • Production:
    Brookfield Residential – Calgary Single Family
    BUILT – Edmonton Single Family
    Mattamy Homes – Calgary
    BUILT – Calgary Single Family
  • Small Volume:
    San Rufo Homes

Province of Ontario

  • Production:
    Rinaldi Homes

For more information about the Avid Awards, please visit

About Avid Ratings

Avid Ratings (
is the leading resource for building quality in the world. Dedicated to
the homebuilding industry, Avid Ratings helps companies build better
customer experiences by gaining powerful consumer insights and deep
customer feedback through a proprietary customer experience platform.
Avid Ratings was named a Top 5 Sales Tool by BUILDER magazine and NAHB
and a Brilliance Awards recipient by TecHome Builder. Avid was
also featured as a Top Product by Constructech magazine while
also being ranked among the magazine’s “50 Most Influential Tech
Companies in Residential Construction”.