Press release

Capgemini Enables New Automated System for Mortgage Processing at Skandiabanken

Sponsored by Businesswire

today announced its successful engagement with Skandiabanken, the
banking arm of Skandia, marked by the debut of LUX, the bank’s newly
transformed digital mortgage lending business. Skandia is an independent
provider of long-term savings and investment products based in Sweden.

LUX, a new automated system for mortgage processing designed and
implemented by Capgemini in less than 12 months, makes it possible for
Skandiabanken to continue to provide attractive offers for mortgages in
the Swedish market.

Additional benefits of the implementation include:

  • improved customer experience
  • ability to reduce operational risk
  • lower costs due to fewer manual steps
  • a more competitive and flexible origination process

“Our new LUX digital mortgage lending platform enables our customers
to receive faster decisions about their mortgages with increased
transparency, at competitive rates. With LUX, customers can have the
decisions on mortgage commitments and mortgages in days and for some,
minutes. Our work with Capgemini has resulted in a simplified and
automated mortgage process that will improve customer experience and
enhance customer satisfaction,”
said Kristina Tånneryd, Head of
Products, Skandiabanken.

Capgemini designed the mortgage solution using Pega Platform™, the
unified digital process automation (DPA) and case management platform
from Pegasystems, the software company empowering customer engagement at
the world’s leading enterprises. LUX was created by Capgemini to
optimize the business operations and customer experience of the mortgage
offering. The implementation covers the full mortgage business of the
bank, including all property types for existing and new customers.

“Capgemini’s project with Skandiabanken was completed in less than 12
months, which beats the benchmark of the fastest mortgage lending
origination implementation. It has been an exciting journey to
collaborate with Skandiabanken through this implementation and we could
not be more pleased by the results of the team effort to date,”
Kiran Shah, Head of Financial Services, Capgemini in Sweden.

“Pega’s mission is to solve complex business issues such as those
Skandiabanken faced. Capgemini’s and Skandiabanken’s use of the Pega
Platform to develop their solution is another example of how we can help
financial services companies evolve their offerings,”
said Magnus
Lagerqvist, Sales Director – Nordics, Pegasystems. “We were impressed
with the innovative approach by Capgemini and Skandiabanken to customize
the platform to deliver an in-depth, tailored transformation in record

About Capgemini

A global leader in consulting, technology services and digital
transformation, Capgemini is at the forefront of innovation to address
the entire breadth of clients’ opportunities in the evolving world of
cloud, digital and platforms. Building on its strong 50-year heritage
and deep industry-specific expertise, Capgemini enables organizations to
realize their business ambitions through an array of services from
strategy to operations. Capgemini is driven by the conviction that the
business value of technology comes from and through people. It is a
multicultural company of over 200,000 team members in more than 40
countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Visit us at
People matter, results count.

About Skandia

Skandia is a large independent provider of products for long-term
savings and investments, offering products and services that cater for
various financial needs and security. Starting out as a Swedish
insurance company in 1855, today the brand operates in Europe, Latin
America, and Asia. With nearly 2000 employees, it is primarily a pension
company that offers occupational pensions with preventive health
insurance. Skandia also operates a bank called Skandiabanken in the
Nordic region. Skandia’s customers are within multiple categories such
as businesses, public sector and private individuals.

About Skandiabanken

Skandiabanken is an internet bank based in Sweden, and a wholly owned
subsidiary of Skandia Insurance Company Ltd. The Bank employs nearly 300
people and offers payment services, securities trading services,
deposits, and lending in the form of home mortgages, private loans,
account lines of credit and credit card credits, and securities-based
credits. Approximately 99% of lending consists of home mortgages for
private individuals.