Press release

Capital Caring Selects Netsmart EHR to Enhance and Integrate Hospice Person-Centered Care

Sponsored by Businesswire

Healthcare IT partner Netsmart
announced its recent partnership with hospice and palliative care
provider, Capital
. The Virginia-based healthcare organization selected Netsmart
services and solutions to enrich person-centered care in hospice and
palliative care by enhancing the clinician experience through improved
workflows and access to the complete historical patient health record.

As staffing shortages and retention continue to present challenges for
hiring and retaining top clinical talent, user experience and
satisfaction are key focuses for many healthcare organizations as they
look to select a technology partner. Value-based care also contributes
to the transformation of how care is coordinated and delivered,
requiring providers to make strategic moves to support holistic,
cross-continuum care and put in place tools and resources to make it
easy for clinicians to focus on what they do best – deliver care.

“Our clinicians need the best tools at hand to allow them to provide the
best care possible, both effectively and efficiently,” said Capital
Caring CTO Hershell Foster. “For us, it goes beyond the technology. It’s
really about what a technology partner can provide to help us empower
and equip our clinicians to provide better care and serve our community
through a more seamless experience.”

Hospice and palliative care providers must have the ability to easily
share and receive information with providers in acute and primary care
settings to deliver true person-centered care. To facilitate the best
care with the individual in mind, Capital Caring searched for a solution
that not only included an easy-to-use system with intuitive, role-based
workflows but also included interoperability capabilities to support
connections with acute care referral sources, further enhancing their
coordination with local health systems.

The Netsmart myUnity
electronic health record (EHR) allows Capital Caring to eliminate paper
and allow nurses to receive clinical data electronically and reconcile
it with their data to avoid unnecessary rekeying, which often leads to
errors and nurse and patient dissatisfaction. Comprehensive access to
the record provides a clear view for clinicians, enabling improved
clinical decision making along with creating more time to spend with

“It was vital to us that our clinicians and other daily end-users had a
voice in choosing the right EHR solution for our organization,” said
Foster. “We included them in every step of consideration; we had them
participate in product demos, encouraged them to ask questions and made
sure they helped determine the right solution for us. When it came to
the final decision, we had an overwhelming response. We agreed that
Netsmart is the right partner to get us to where we want to go.”

Capital Caring will leverage powerful connections made possible through
the Netsmart
 and the Carequality interoperability
framework, which will provide access to an individual’s complete health
history across care settings. By connecting Capital Caring to the rest
of healthcare, Netsmart will provide their clinicians with the ability
to utilize as much information as possible to make fully-informed care
decisions with the individual in mind.

“Capital Caring has taken a solid look to realize the importance in
maintaining the best possible relationships between themselves, the
individuals they serve, their healthcare partners and their staff,” said
Netsmart CEO Mike Valentine. “Healthcare organizations feel pressured to
carefully balance multiple and varying types of relationships and this
group has taken an all-in, inclusive tactic to ensure that they have the
best technology on hand with the capability to enhance the healthcare
experience for everyone, regardless of the role they play. Their
thoughtful approach will allow them to remain a highly-regarded,
forward-thinking provider in the world of hospice and palliative care,
paving the way to success for others.”

About Capital Caring

Since 1977, Capital Caring has simply improved care for those facing
life-limiting illness through direct support of patients and their
families, public education and advocacy. Since its inception, Capital
Caring has provided hospice, palliative care, and counseling to nearly
120,000 patients and their families. Almost 800 employees and 1,000
volunteers provide these services to nearly 1,400 patients each day. As
one of the nation’s oldest and largest non-profit providers of hospice
and palliative care, Capital Caring is proud to provide nearly $3.3
million in charitable care to families in need annually. To learn more
about Capital Caring, visit or
call 800-931-5421.

About Netsmart

Netsmart designs, builds and delivers electronic health records (EHRs),
health information exchanges (HIEs), analytics and telehealth solutions
and services that are powerful, intuitive and easy-to-use. Our platform
provides accurate, up-to-date information that is easily accessible to
care team members in behavioral health, home care, senior living and
social services. We make the complex simple and personalized so our
clients can concentrate on what they do best: provide services and
treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can
seamlessly and securely integrate information across communities,
collaborate on the most effective treatments and improve outcomes for
those in their care. Our streamlined systems and personalized workflows
put relevant information at the fingertips of users when and where they
need it.

For more than 50 years, Netsmart has been committed to providing a
common platform to integrate care. SIMPLE. PERSONAL. POWERFUL.

Our more than 2,000 associates work hand-in-hand with our 600,000+ users
in more than 25,000 organizations across the U.S. to develop and deploy
technology that automates and coordinates everything from clinical to
financial to administrative.

Learn more about how Netsmart is changing the face of healthcare today.
call 1-800-472-5509, follow us on our CareThreads
, LinkedIn
and Twitter,
like us on Facebook
or visit us on YouTube.

Netsmart is pleased to support the EveryDayMatters®
, which was established for behavioral health, home care,
senior living and social services organizations to learn from each other
and share their causes and stories.