Catchpoint™,
the digital experience monitoring (DEM) leader, today announced the
release of DEX Sonar, a complete solution unifying real user, active,
and device monitoring, complementing Catchpoint’s existing synthetic
monitoring for employee applications. Sonar fills an industry need for
end-to-end visibility into the Digital Employee Experience (DEX),
particularly for third-party SaaS applications.
DEX Sonar gains its visibility directly from an employee’s device via a
browser extension and lightweight companion application running in the
background. It provides visibility of the exact experiences employees
have as they interact with SaaS or proprietary applications. Real-time
and historical data on a SaaS application’s performance at global,
local, and device levels ensure that organizations can mitigate,
resolve, and often prevent service disruptions that affect productivity
and morale.
DEX Sonar’s real user, active, and device monitoring solution
complements Catchpoint’s recently announced DEX Synthetic Monitoring,
deployed via on-premise nodes and across Catchpoint’s global node
network to proactively scan for SaaS outages or slowdowns before they
impact employees. With enterprises dependent on a large ecosystem of
SaaS solutions, a blend of active and passive monitoring protects
productivity, keeps employees happy, and holds software vendors
accountable.
“Employees are increasingly reliant on SaaS applications, so disruptions
like outages or slowdowns equate to lost productivity, employee
dissatisfaction, and potentially lost business,” comments Mehdi Daoudi,
CEO of Catchpoint. “We built our DEX platform to help enterprises take
back control of SaaS applications, preempt incidents where possible,
speed mean time to repair and hold vendors accountable to service level
agreements (SLAs).”
Survey of SaaS Users: According to a Survey Monkey poll of SaaS
users sponsored by Catchpoint, 100 percent said they had experienced
SaaS performance issues within the last year, with 66 percent reporting
such issues for applications critical to doing their jobs. Eighty-two
percent said such issues had negatively affected their work within the
last year, with 39 percent reporting that the effect was seriously
detrimental to their work.
Poorly performing applications, particularly those which employees rely
upon daily, can have a negative impact on an organization’s culture. “A
lot of CIOs have realized that culture can be an accelerator of digital
transformation and that they have the means to reinforce a desired
culture through their technology choices,” according to “Gartner
Predicts by 2021, CIOs Will Be as Responsible for Culture Change as
Chief HR Officers,” by Katie Costello and Gloria Omale, 11 February,
2019.
“The quality of today’s digital employee experience is a defining
attribute in worker satisfaction and retention. Yet most organizations
don’t have a clear sense of the ongoing state of their employee
experience,” says Dion Hinchcliffe, VP and Principal Analyst at
Constellation Research. “Granular performance monitoring can help close
this gap. Proactive organizations wanting the most impact from their
digital workplace investments will take care to gather this data and use
it.”
With the shift to SaaS applications, where the vendor manages the code
and infrastructure, businesses can no longer easily add telemetry to the
application layer to monitor the user experience. Sonar injects the
telemetry at the browser and reports via the companion Catchpoint
application, offering visibility into the performance of SaaS
applications.
With Catchpoint’s Digital Employee Experience (DEX) solutions,
enterprises can now:
-
Proactively monitor SaaS applications to stay ahead of potential
issues; - Get real user experience data, from real user locations;
-
Combine real user and synthetic data to get the most comprehensive
view of application performance – including baseline application
availability, what a user experiences using the app, and identifying
performance optimization paths; - Pinpoint local connectivity issues before users are affected; and
-
Ensure the delivery of promised services or secure SLA remuneration
via expert data from a neutral party.
To learn more about Catchpoint’s DEX Sonar and other SaaS Monitoring
solutions, visit: www.catchpoint.com/dex-sonar
.
About Catchpoint
Catchpoint helps companies measure and monitor digital experiences of
their customers and employees. The Catchpoint unified end user
monitoring platform combines proactive and real user monitoring to
provide total visibility into every layer of the digital delivery chain,
including networks, Code, CDNs, DNS, Services, APIs, SaaS services and
more. Catchpoint offers the largest, most geographically dispersed
monitoring network, utilizing over 800 backbone, broadband, cloud and
wireless vantage points. The world’s most advanced companies like
Google, L’Oréal, Verizon, Oracle, LinkedIn, Honeywell, and Priceline
trust Catchpoint to provide real-time intelligence to their DevOps, SRE
and Ops to detect, identify, fix and validate digital applications and
services faster. See how Catchpoint can reduce your mean time to
repair at www.catchpoint.com/trial.
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