Press release

Cherwell Launches New IT Service Management Offering on AWS Marketplace

Sponsored by Businesswire

Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced that the company’s Information Technology Service Management (ITSM) solution is now available on Amazon Web Services (AWS) Marketplace. The availability of the Cherwell® ITSM Software-as-a-Service (SaaS) solution on AWS, with AWS Managed Services, provides a convenient and familiar procurement process, managed hosting, and deployment process for customers looking to improve workflows for IT and across their organization.

Cherwell ITSM is a comprehensive service management solution, with built-in support for 11 ITIL® processes and a codeless design architecture that enables organizations to adapt ITSM without writing a single line of code. With Cherwell ITSM, you can rapidly meet the changing and growing demands across your organization, from IT to facilities, human resources, and beyond, all with fewer headaches and lower costs.

“We are pleased to have the Cherwell SaaS solution on AWS Marketplace. Offering an enterprise grade ITSM solution on AWS Marketplace makes it easy for our customers to procure and entitle the solution using the same APIs and subscription model they use for other software,” said Dave McCann, vice president, AWS Marketplace and Catalog Services, Amazon Web Services, Inc. “Our customers want a frictionless and consistent way to provision enterprise ready third-party solutions to support their cloud management IT requirements. Cherwell and AWS Marketplace can help fulfill that for them.”

“Our Cherwell ITSM product on AWS gives an organization all of the power of ITSM software without needing to manage servers, network, storage, or other IT infrastructure,” said Sam Gilliland, chief executive officer of Cherwell. “Cherwell combined with AWS and powered by AWS Managed Services provides an organization with a managed Cherwell ITSM environment so internal teams can focus on growth, innovation, and achieving their mission versus spending time worrying about IT infrastructure. We’re pleased to extend our reach to the 230,000 customers who use AWS Marketplace globally.”

Benefits of AWS Managed Services

By implementing best practices to maintain a business infrastructure, AWS Managed Services reduces a company’s operational overhead and risk. AWS Managed Services automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full life cycle services to provision, run, and support your infrastructure. AWS Managed Services unburdens you from infrastructure operations so you can direct resources toward differentiating your business.

AWS Quick Start Deploys Cherwell Service Management Connector on AWS Cloud

An AWS Quick Start automatically deploys the Cherwell ITSM connector on the AWS Cloud, to provide a reliable and fault-tolerant integration point between your AWS account and your Cherwell Service Management system.

“We are working on integration of Cherwell with AWS,” said Wajma Zarifi, delivery lead – IT asset, service and configuration management at Boral Limited. “The migration will promote the auto-creation of servers to configure items in Configuration Management Database, which will provide better visibility to the service desk for troubleshooting and any daily issues, while also providing visibility to the product team on what’s in our IT environment, thereby informing decision-making.”

The AWS Quick Start builds a serverless architecture that extends current IT management and asset tracking processes into a single AWS account, to support compliance, governance, and auto-remediation. After launching this AWS Quick Start in your AWS environment, you can deploy AWS Service Catalog products, monitor AWS resources, and run AWS Systems Manager Automation documents from your Cherwell Service Management system to auto-remediate issues.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: