Press release

Cherwell Recognized for Advanced IT Functionality in the New 2020 Enterprise Service Management Buying Guide

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Cherwell Software, a global leader in service management solutions, was named as one of three service management vendors that offer advanced ITSM & ESM functionality in The Forrester Enterprise Service Management (ESM) Buying Guide, 2020.

The buying guide noted that Cherwell’s software is an excellent fit for businesses that want to expand beyond ITSM into other internal organizations, for medium enterprises, and large enterprises. The guide also positioned Cherwell as a strong solution for companies looking to replace their legacy ITSM solution, and buyers that are looking for a work management or service management solution for non-ITSM buyers.

“This new Buying Guide from Forrester reflects what we are hearing from our customers. They want to take their ITSM solution beyond IT and into other functions across the enterprise,” said Sam Gilliland, chief executive officer of Cherwell Software. “We believe Cherwell has the most comprehensive range of options for our customers, from the basic to the most advanced, depending on our customer needs.”

The new guide provides an indispensable resource for companies identifying the best service management platform for their organization, particularly those enabling automation beyond traditional IT workflows. In addition to being cited as having “advanced ITSM features,” the guide noted that, “one Cherwell customer leverages the platform globally for traditional incident management, onboarding of new employees, and management of more than a thousand legal contracts.”

The full report: The Forrester Enterprise Service Management Buying Guide 2020 can be downloaded here.

About Cherwell Software

Cherwell (@Cherwell) empowers organizations to transform their business through the rapid adoption and easy management of digital services. Cherwell’s adaptable platform has enabled thousands of organizations to modernize their business operations with customizable service management, automation, and reporting across the enterprise. For more information, visit: