Connect, a global systems integrator and Microsoft Dynamics Gold
Partner, announces today the launch of their revolutionizing Connected
Field Service solution for Manufacturing. This offering combines
traditional field service and modern Internet of Things (IoT) technology
to empower your manufacturing field technicians.
Manufacturing perpetually feels the squeeze of thin product margins.
Now, modern manufacturers are pivoting their business models to focus on
adding service revenue through Connected Field Service (CFS). CFS for
Manufacturing seamlessly integrates IoT machine data with field service
systems, providing service professionals and technicians with real-time
proactive information about field assets, delivered via the cloud to
their mobile devices. As manufacturers and service providers continue to
emphasize the need for proactivity in field service, the solution will
be essential for delivering more intelligent data, transforming how
technicians operate in the field while improving the quality of service
they’re able to provide.
MCA Connect’s Connected Field Service solution for Manufacturing is
built on the Microsoft Dynamics 365 platform and utilizes Azure Power BI
and IoT Devices. The solution allows IoT sensors and ‘smart’ machines to
initiate service requests and display real-time machine or equipment
data to professionals via the cloud to their mobile devices. The
solution also offers service technicians predictive insights into the
products/equipment they are servicing, so companies can commit to
delivering the most advanced capabilities to its customers.
“The ability to create reports in real-time helps technicians to
increase their capacity to improve first time fix rates,” says Claude
Watson, CEO of MCA Connect. “Our Connected Field Service solution for
Manufacturing ultimately turns a service cost center into a profit
center for clients.”
The biggest difference between Connected Field Service and traditional
Field Service is not the addition of the IoT devices themselves, but
instead it’s the shift in revenue model. The manufacturer handles all
preventative maintenance and charges a premium price to keep the
client’s equipment up-and-running. Other benefits of this solution for
manufacturers include decreased customer downtime, increased customer
satisfaction and the creation of regular recurring revenue (predictable
About MCA Connect
MCA Connect, global systems integrator and Microsoft Dynamics Gold
Partner, understands the ins and outs of the manufacturing ecosystem and
can provide the right end-to-end solution for your business, whether it
is integrating your new and old tech stack or filling in process gaps.
By applying industry expertise to Microsoft’s Connected Field Service
technology, we can help you transform your field service operations from
a reactive break-fix model to a proactive never-fail model.
With MCA Connect on your team, you’ll gain complete visibility to
proactively address business challenges and boost customer loyalty.
Contact us at www.MCAConnect.com
or 1-866-622-0669 to get started.