Press release

Convey Health Solutions Strengthens Miramar Technology Platform with Sentinel Elite Agent Management Module

Sponsored by Businesswire

Convey Health Solutions (Convey), a market-leading healthcare technology
and services company, recently announced the rebranding of Sentinel
Elite. Sentinel Elite provides agent oversight and management
capabilities to over 33 health plans, encompassing approximately 300
unique programs, and serves more than 30,000 agents. Sentinel Elite is
now rebranded as Miramar:Agent, leveraging the Miramar brand from
Convey’s industry-leading enterprise technology platform.

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Miramar:Agent will continue to deliver a seamless solution for agent
onboarding and oversight and continue to provide the needed agent
management functions for its leading health plan clients. This past year
alone, Miramar:Agent conducted well over 98,000 background checks,
nearly 8,000 training courses, and more than 63,000 “ready to sell”

Miramar:Agent will utilize a broader support and maintenance model along
with a dedicated team to develop and enhance the product. Moreover,
there are additional enhancements on the horizon. New features for 2020
include streamlined workflows for agents, integration with commissions,
expanded hierarchical tracking and automated agent notifications.

Today, Convey’s Miramar platform provides a purpose-built enterprise
technology that supports nearly 8 million Medicare members, providing
high levels of automation that drive improved operational processes for
a health plan. The Miramar platform as a whole enables Medicare plan
sponsors to manage all aspects of enrollment, premium billing,
eligibility, grievances, and membership reconciliation functions while
maintaining strict compliance with the Centers for Medicare & Medicaid
Services (CMS) requirements and regulations.

“We are extremely proud of how Miramar has progressively evolved through
the years and welcome agent management as our latest capability.
Supporting over 8 million Medicare members requires innovative design
and high levels of integration that result in improved operational
processes,” said Stephanie Jones, Senior Vice President & General
Manager, Product & Service Delivery, for Convey.

The Convey family of companies is dedicated to solving the biggest
challenges facing healthcare organizations today. With extensive
expertise, powerful technology, and robust data analytics, Convey
delivers integrated, end-to-end healthcare solutions to achieve
meaningful results. Learn more about our robust solutions here:

About Convey Health Solutions | Convey is a specialized
healthcare technology and services company that is committed to
providing clients with healthcare-specific, compliant member support
solutions utilizing technology, engagement, and analytics. The company’s
administrative solutions for government-sponsored health plans help to
optimize member interactions, ensure compliance, and support end-to-end
Medicare processes. By combining its best-in-class, built-for-purpose
technology platforms with dedicated and flexible business process
solutions, Convey creates better business results and better healthcare
consumer experiences on behalf of business customers and partners. The
company’s clients include some of the nation’s leading health insurance
plans and pharmacy benefit management firms. Their healthcare-focused
teams help several million Americans each year to navigate the complex
Medicare Advantage and Part D landscape. To learn more, please visit