Today at the IRCE @ RetailX conference, Convey, Inc., the leading provider of delivery experience management software, and Logicbroker, a leading provider of EDI and drop ship automation, announced a partnership and technology integration that helps retailers realize the benefits of drop shipping while ensuring the cost, control, and consistency required to provide amazing delivery outcomes.
Drop shipping is a critical component of any omnichannel retail strategy, allowing brands to quickly add incremental revenue opportunities, augment physical stores with “endless aisle” assortments, and support effective, efficient vendor relationships and communications. However, lack of visibility into shipping processes means retailers often leave delivery experiences and brand image to chance.
The Convey-Logicbroker solution leverages Logicbroker’s API integration with Convey’s Delivery Experience Management (DEM) platform to fully automate processes that impact delivery outcomes and experiences, from order processing and carrier selection to providing real-time visibility into deliveries via branded tracking pages. Early adopters of the solution have achieved a 41% improvement in drop ship efficiency across delivery networks by reducing manual data entry requirements, while improving delivery outcomes and experiences for their customers.
“Capabilities such as carrier decisioning and compliance, visibility, and customer experience are critical success factors in drop ship operations,” said Corey Tisdale of BBQGuys.com. “And when you’re expecting a $10,000 grill to arrive on time for Father’s Day, there isn’t room for error. The Convey-Logicbroker solution gives us the confidence that our shipping network will hold up to the test, regardless of how many orders we have to process, how far they have to go, or what issues may be encountered in transit.”
The Convey-Logicbroker solution enables retailers to:
- Optimize carrier selection at a shipment level
- Reduce WISMO (“Where Is My Order”) calls
- Ensure carrier compliance with automated decisioning and pickup
- Get real time visibility on shipments and proactively manage delivery exceptions
- Deliver the same customer experience regardless of shipment origin
“For retailers, enabling the drop ship process is an important and powerful expansion of the customer shopping experience,” said Emma Cope, vice president of channel partnerships at Logicbroker. “With Convey’s Delivery Experience Management solution, we are seeing more happy customers getting their packages on time, and more suppliers and retailers staying on top of their order volume.”
Convey’s platform provides access to 100+ LTL carriers, 3PLs, auditors, and more, covering more than 95% of the freight market. Access to this network enables Logicbroker to unlock valuable new drop ship categories in product segments such as furniture and appliances, and extend those new revenue opportunities to retailers with all the cost, control, and consistency they require.
“Taking control over complex vendor and carrier relationships, and providing a consistent customer experience across a drop ship network is critical for retailer success today,” said Michael Miller, vice president of channels and alliances at Convey, Inc. “Convey Delivery Experience Management integrated with Logicbroker gives retailers like BBQGuys.com the ability to easily and safely unlock new sources of freight revenue while upholding their brand promise for customers.”
Convey and Logicbroker will be on site at the IRCE @ RetailX Conference in Chicago, June 25-29. Visit Convey at booth #740, and Logicbroker at booth #539 in McCormick Place South, Level 3, Exhibit Hall A.
To learn more about the Convey-Logicbroker partnership, visit: https://www.logicbroker.com/convey/.
With delivery expectations skyrocketing, brands cannot leave the critical last mile to chance. Convey’s Delivery Experience Management platform combines real-time visibility, post-purchase experiences, and advanced insights and analytics to create a solution uniquely capable of perfecting last mile delivery. Supply chain and customer experience leaders including Neiman Marcus, Jet.com and Eddie Bauer rely on Convey’s software and expertise to take action to ensure shoppers get their orders how and when they want, resulting in happier, loyal customers and a lower cost to serve. Founded in 2013, Convey is backed by Silverton Partners, Techstars Venture Group, RPM Ventures and based in Austin, Texas. Learn more about Convey at: www.getconvey.com.
Logicbroker provides a cloud-based integration hub that connects the fragmented platforms involved in digital commerce and automates the exchange of everything from inventory and orders, to shipment tracking information and invoices. We provide this drop ship automation and supply chain data integration and management for retailers and brands such as Kroger, Coca-Cola, Rite Aid, Sears, Mars M&M, Fossil, Charming Charlie who process millions of transactions daily.