Crossfuze, a ServiceNow Elite partner, has named Jennifer Bierman as the Senior Vice President of ServiceNow Global Delivery. This pivotal role will define how Crossfuze serves their customers into the future. Bierman’s addition to Crossfuze leadership poises the company for further growth within the ServiceNow ecosystem and the business advisory landscape overall.
“We are very excited and privileged to add Jennifer to our leadership team,” says Crossfuze CEO Chris Howard. “Jennifer brings a perspective and set of experiences that represent the journey Crossfuze is on and the service delivery organization we intend to create. Her people-centered leadership, focused on execution excellence, will serve our team and, most importantly, our customers well.”
As the Senior Vice President of ServiceNow Global Delivery, Bierman will be leading a large global team which counts award-winning talent and five ServiceNow Certified Master Architects among their ranks. Under Bierman’s leadership, the team will focus on building and strengthening deep relationships with new and existing clients, while defining the vision and strategy that will enable the next phase of capability and revenue growth.
Bierman plans to leverage her experience both as a consultant and a leader to create meaningful experiences for the Delivery team, encouraging team members to grow in their individual careers so they can drive growth for the team and company overall. “One of my favorite challenges,” states Bierman, “is creating a culture where people want to work, and figuring out how to engage consultants – whether they’re on a project that teaches them a new skill or allows them to demonstrate a competency that positions them to take a leadership role.”
Bierman also aims to further develop the partnership between the Crossfuze Sales and Delivery teams. As Crossfuze looks to expand their service offerings throughout EMEA and North America, this kind of tight partnership will be crucial to unifying a deep understanding of clients’ needs with a vision for “what’s possible.”
Bierman has more than 15 years of experience leading teams and growing client relationships through service delivery as a Client Partner and Senior Director at Slalom Consulting in Chicago, Illinois and Austin, Texas. During her tenure, the company experienced exponential growth – from two U.S. offices with 250 employees to a global organization with 40 offices and almost 10,000 employees.
Today, Bierman joins the leadership of an organization already recognized as No. 1 in ServiceNow customer satisfaction, a ServiceNow Global Accelerated Growth Partner and ServiceNow’s Accelerated Growth Partner of the Year for EMEA (Europe, the Middle East and Africa).
Crossfuze, a ServiceNow Elite Partner, is a four-time ServiceNow award recipient for customer service excellence and rapid account growth. With over 2,500 implementation, 20 years of enterprise service management experience and a global reach, Crossfuze is known for providing superior service and in-depth knowledge that enable Business and IT leaders to achieve their ServiceNow vision. For more information about Crossfuze services, visit Crossfuze.com.