TOPdesk Canada, a leading provider of enterprise service management solutions, today released the findings of the Office Panic Poll, a study of 1,500 Canadians that dives into the cultural effects and chaos of people’s most cringe-worthy IT experiences and technology setbacks at work.
First day on the job – chaotic onboarding
Nearly half of Canadians (46%) have experienced a technology issue on their first day at a new job. One-in-five didn’t know their computer login info and got locked out for the first couple of days.
- 19% were missing a phone, computer, or other vital material to do their job
- 18% didn’t have their work email set up and couldn’t communicate with internal team
- 15% didn’t have a key card and couldn’t get into the office
- 15% were forced to jump from department to department to get set up in the system
- 12% had to set up their own computer and phone system with no guidance
“The survey highlights something many people have endured in a new job – a chaotic onboarding,” said Robert van der Gulik, Managing Director of TOPdesk Canada. “If an employee experiences frustration on the first day, it sets their expectations of the company’s work culture moving forward. A smooth onboarding process makes employees feel supported, and creates happier workers and a less fearful, and potentially toxic environment.”
The tasks we despise at work
No matter the industry or role, every job involves unpleasant tasks – some worse than others. The survey found respondent’s least favourite aspect of work is that they feel too busy to keep up, because of an overload of administrative work. Those mundane, admin tasks are a nuisance for one-in-four employees.
Too many meetings and customer demands were tied for second place as the least favourite aspect of a job (18%). These were followed by too many emails (15%), dealing with people outside their department (15%), and working with technology (13%).
“There is a popular saying that ‘I survived another meeting that should have been an email’ – that sentiment comes into play here,” said van der Gulik. “If a company or school organizes workflow, there is less need to talk/meet about it and more opportunity to focus on productivity and, again, overall happiness of employees.”
The most dreaded IT issues
The survey found more than seven-in-10 Canadians have endured at least one dreaded IT issue on the job, including:
- Computer runs too slowly (43%)
- The Internet is either too slow or not working at all (39%)
- Can’t print anything (30%)
- Locked out due to unsuccessful login attempts (26%) or CAPS lock (14%)
- Computer just shut down unexpectedly (25%)
- Deleted files by mistake (19%)
- The blue screen of death (16%)
“There’s a famous meme in the IT helpdesk world that reads ‘CAPS LOCK – Preventing Login Since 1980,’” said van der Gulik. “It’s very funny, but the truth is, there may be no bigger timewaster than troubleshooting technology on the job. It also impacts stress levels at work and affects deadlines and productivity. People want to do their work, and when they can’t it creates frustration and can influence the happiness of others – it’s like a snowball tearing through the organization.”
About the TOPdesk Canada Survey
From February 18-21, 2020, an online survey was conducted among a representative sample of 1,500 Canadians who are members of the Angus Reid Forum. For comparison purposes only, the sample plan would carry a margin of error of +/- 2.2 percentage points, 19 times out of 20.
TOPdesk develops software that helps organizations efficiently manage the services they provide. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. It serves all sized organizations, from small businesses to large multinationals, and is available as a local installation or Software-as-a-Service. The TOPdesk solution can be tailored to meet every organization’s needs.
TOPdesk has 15 branches worldwide: in Canada, the US, Brazil, the UK, the Netherlands, Belgium, Germany, Hungary, Denmark, Norway, and Australia. www.TOPdesk.com