Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most interaction (speech and text) analytics clients and achieved the highest Year-over-Year customer growth according to DMG Consulting LLC’s new 2019-2020 Contact Center Analytics Product and Market Report *.
DMG’s report focuses on contact center and enterprise applications of interaction analytics (IA) and customer journey analytics (CJA) and provides in-depth insights into how AI-enabled technologies are making significant contributions and improvements to interaction analytics, as well as other workforce optimization (WFO) solutions.
“When data from speech and text analytics is combined, enterprises can evaluate a substantial portion of the customer journey. Interaction analytics, as an input into CJA solutions, enables companies to listen to their customers and take a data-driven approach to identifying the appropriate course of action,” notes Donna Fluss, president, DMG Consulting.
“The DMG research provides valuable insight into this rapidly growing and evolving market,” says Verint’s Nancy Treaster, SVP and general manager of strategic operations. “Organizations that most effectively listen to the voice of their customers across all engagement channels, holistically analyze what customers are saying and quickly prioritize actions will win in today’s competitive marketplace.”
To learn more about Verint’s Speech and Text Analytics and Unified VoC offerings, click here.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization and cyber intelligence. Today, over 10,000 organizations in more than 180 countries—including over 85 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
* Source: DMG Consulting, LLC, 2019/2020 Contact Center Analytics Product and Market Report, published Q3 2019
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management’s expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2019, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2019, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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