Cytracom, a leading provider of cloud-based Voice over IP built for
managed service providers (MSPs), announced the integration of its
solution with Kaseya
BMS, a popular professional services automation (PSA) software. This
integration enables MSPs using BMS and Cytracom to access rich call data
within the native platform when supporting end users.
“BMS users will receive inbound notification of calls with screen pops,”
said Zane Conkle, CEO and co-founder of Cytracom. “These calls will
create a call-to-ticket association if the customer is in the database
or allow the support personnel to create a ticket from the call. Call
recording and detailed ticket call logs are also available.”
One of the key findings in Kaseya’s recent 2019
MSP Benchmark survey indicated that MSPs have achieved success
through automation and focusing on operational efficiencies. By
combining the power of the Kaseya BMS and Cytracom VoIP, MSPs can
continue to evolve this process of simplifying and automating IT
services for their customers. Voice is as important as email for
maintaining support communications, but lags as an end-to-end
integration into modern PSA tools.
“Kaseya is committed to the success of our customers and the addition of
new integrations with leading solutions providers is one way we keep our
customers at the front of the pack delivering revenue-generating,
innovative services,” said Michael Yang, VP of product and GM, Kaseya.
“With Cytracom now part of the Kaseya IT Complete ecosystem, MSPs can
further streamline IT support to deliver higher quality services with
higher customer satisfaction.”
The VoIP market continues to grow as SMBs make the migration from
legacy-based phone systems. Since the majority of these companies do not
have an IT department, there is a huge opportunity for MSPs to service
these companies with VoIP and IT services. VoIP is a natural extension
of managed IT services and an effective tool to discover new clients and
upsell existing clients.
About Cytracom
Cytracom makes VoIP simple—simple to sell and simple to use. With a
reliable platform built on flexible, cloud-based technology, Cytracom
delivers a unified cloud communication suite tailored to small business
needs. A 100% channel-driven model brings its nationwide partners
directly to customers, providing the ease and comfort of working with
local, trusted managed service providers.
As the move to the cloud continues, Cytracom VoIP solutions enable
partners to expand their portfolios and ultimately extend their reach
and revenue with end-to-end managed services. Unparalleled tools,
support, and training gives partners an advantage over the competition,
reinforcing Cytracom’s commitment to their success and confidence in its
solution. To learn more, visit cytracom.com
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