Davisware and Parts Town have formed a strategic partnership to strengthen support of field service organizations in the foodservice industry. The partnership will include several initiatives, such as providing Davisware software users an integrated and simplified parts purchasing process when buying parts from Parts Town, improving efficiency and ensuring technicians have the right parts to get repairs done quickly.
Jennifer Davis, CEO of Davisware shares, “The industries we serve are currently facing unprecedented challenges. Our new strategic partnership with Parts Town allows us to bring additional value to our current and future partners, helping them to become stronger and more efficient organizations. We have always had a great working partnership with Parts Town and are excited to expand this relationship in a way that helps support field service companies in the foodservice industry and beyond.”
Parts Town is a leading distributor of genuine OEM foodservice equipment parts. Steve Snower, CEO of Parts Town states, “Parts Town and Davisware share the common goal of providing an extraordinary level of support and value to field service organizations. Supporting our partners is more important than ever right now, and we believe that Davisware brings a unique offering to field service companies in the industries we serve. We have enjoyed a long-term partnership that is rooted in trust and performance.”
Mike Sajdak, who has taken on the role of Group CIO through the Parts Town/Heritage combination, will be the technical leader of this project. Sajdak adds, “We are excited to form this new strategic partnership to help Davisware achieve its goals and to bring exciting new benefits to current and future mutual customers. This partnership will help field service organizations in our industry become even more efficient.”
Work streams focused on the projects included in this partnership are set to launch in Q2, with market delivery of new Davisware features anticipated in late 2020.
Davisware, based in West Dundee, IL, has been providing market-leading software solutions to commercial field service providers since its founding in 1988. Thousands of companies, ranging from small startups to enterprise level, use Davisware’s ERP solutions to manage, organize and grow their service contracting businesses. The company employs a team of empathetic and creative problem-solvers, who combine deep technical and industry expertise, along with the most current technology, to provide their customers with the tools and operational best practices that unlock growth. In 2019, Serent Capital made a meaningful investment in Davisware, which supports Davisware’s plan to further expand and strengthen its technology and customer support.
About Parts Town
Parts Town is a leading distributor of genuine OEM (original equipment manufacturer) foodservice equipment parts. When there’s a hiccup in any commercial kitchen, Parts Town is ready to jump in and help with the most in-stock parts on the planet, innovative technology, and an unmatched customer experience. Customized solutions benefit food equipment service companies as well as the industry’s leading manufacturers.