Press release

Entellitrak to Power New Vocational Rehabilitation Case Management System for Puerto Rico

Sponsored by Businesswire

Tyler Technologies (NYSE:TYL) subsidiary MicroPact, the passion and technology that’s transforming government, is providing case management technology to the Puerto Rico Vocational Rehabilitation Administration (ARV). The entellitrak®-based platform will comply with the requirements of the federal Workforce Innovation and Opportunity Act, and will streamline the handling of data and the delivery of services to over 55,000 recipients.

ARV administers federal and state funds aimed at offering vocational rehabilitation services for people with eligible disabilities. The new platform will enable ARV representatives to develop new strategies to provide services such as assessment, counseling, training, job placement assistance, and more. By automating paper-based processes and supporting a full range of required federal reports, the platform will free counselors and other staff members from many time-consuming administration tasks. They can then focus on providing the guidance and services recipients need to achieve their vocational goals.

The new vocational rehabilitation system will be based on the entellitrak platform, the only low-code application development platform purpose-built for the public sector. Fully configurable and fully scalable, the platform will allow ARV to successfully manage the approximately 55,134 participants who receive some type of service from the agency.

“With this investment, what we are looking for is to provide a quality service, facilitating the handling of the data, and the process of providing services through the computerized system that the federal government demands from the Workforce Innovation and Opportunity Act,” said ARV administrator Madeline Hernández Dipiní.

This is the second major vocational rehabilitation win for MicroPact in recent weeks. A consortium of MicroPact Global Alliance partners will be providing a case management solution to the U.S. Department of Veterans Affairs Vocational Rehabilitation and Employment agency, including 2,500 entellitrak licenses.

“We are thrilled to see agencies getting the benefits of case management for their voc rehab programs,” said Stephanie Kuhnel, Vice President of the Health, Human Services, and Benefits portfolio from MicroPact. “By automating their case management processes, the Puerto Rico ARV will be helping thousands of disabled individuals throughout Puerto Rico improve their opportunities in the workplace. It is great to be able to leverage our vocational rehabilitation experience in this way.”

The Puerto Rico AVR project will be completed in two phases: one of development and the other of implementation. The new system was purchased at an approximate cost of six million dollars.

About MicroPact

For more than four decades, MicroPact has focused on delivering powerful, adaptive, commercial off-the-shelf (COTS) solutions to the public sector. Today MicroPact solutions serve 98% of U.S. states, 97% of federal agencies with 500 or more employees, and enjoy a 97% annual renewal rate. MicroPact, the passion and technology that’s transforming government.

MicroPact is a wholly owned subsidiary of Tyler Technologies, Inc. (