Experian North America’s heightened focus on employee well-being and safety fueled innovations to serve its clients and consumers during an extraordinary year. This and our ongoing focus on creating a culture of inclusion propelled Experian’s rise from number 90 in 2020 to the ranking of 31 in Fortune’s 100 Best Companies to Work For in 2021.
“At a time when the world was turned upside down, we focused on doing what’s right for our employees, clients, consumers, and communities,” said Craig Boundy, Chief Executive Officer of Experian North America. “We strive to be a great workplace, and this year reflected the best of Experian. The grace our employees showed during such an uncertain time exemplifies the strength of our culture and the resilience of each of our team members.”
To determine the 2021 list, Great Place to Work® surveyed over half a million employees on issues including how trustworthy, caring and fair the company is in times of crises; employees’ physical, emotional and financial health; and the company’s broader community impact. Particular attention was paid to how employees’ experiences varied depending on their job role, gender, race/ethnicity, payroll status, and other characteristics to ensure the company is creating a great workplace for all.
As illustrated in Experian North America’s 2020 Power of YOU report, the well-being of every employee has been Experian’s focus throughout the pandemic. The company expanded benefits for mental health resources, telemedicine, and caregiving. Experian’s leaders partnered with Aspire, the company’s mental health and caregiving employee resource group to create the ASPIRE to be Well: Mind|Body|Spirit guide, which provides webinars, articles and personal video stories from colleagues on different well-being topics each week.
From free credit reports for consumers and small businesses, to products and services that enable governments, healthcare providers and nonprofits to prepare for and serve populations in crisis, Experian North America’s workforce leveraged diversity of perspectives, backgrounds and experiences to help vulnerable populations in crisis from COVID-19. Even through lockdowns and restrictions, employees logged 18,000 volunteer hours in 2020 to increase financial inclusivity, support frontline healthcare workers, honor the nation’s military and veterans, and fight hunger.
Experian’s United for Financial Health program has launched partnerships with Operation HOPE, Black Girl Ventures, the NAACP and other non-governmental organizations to improve and protect the financial health of marginalized communities around the globe.
“Congratulations to the 100 Best Companies to Work For. These companies stood out for heroic efforts to care for their employees, their customers and our society, in a difficult year,” said Michael C. Bush, CEO of Great Place to Work. “Remarkably, our research found that employee experience scores rose at these workplaces overall last year – a testament to the resilience of their inclusive, high-trust cultures.”
The Human Rights Campaign Foundation gave Experian North America a perfect score in its Corporate Equality Index for the third year in a row, and the company earned its recertification as a Great Place to Work. It has been named one of the top 10 Fortune’s Best Workplaces in Financial Services and Insurance, and a Comparably Top 50 company for Best Outlook 2021.
Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.
We have 17,800 people operating across 45 countries and every day we’re investing in new technologies, talented people and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.
About the Fortune 100 Best Companies to Work For® ™
Great Place to Work® selected the Fortune 100 Best Companies to Work For® by gathering and analyzing confidential survey responses from more than half a million employees at Great Place to Work-Certified™ organizations across the country. Company rankings are derived from over 60 employee experience questions within the Great Place to Work Trust Index™ survey. Read the full methodology.
To get on this list next year, start here.
About Great Place to Work®
Great Place to Work® is the global authority on workplace culture. Since 1992, they have surveyed more than 100 million employees worldwide and used those deep insights to define what makes a great workplace: trust. Their employee survey platform empowers leaders with the feedback, real-time reporting and insights they need to make data-driven people decisions. Everything they do is driven by the mission to build a better world by helping every organization become a great place to work For All™.