Winning at the experience economy is easy, if you know how. MaritzCX’s Experience Forum, Dec. 11, 2019 at The Grand Hyatt, NYC offers attendees information, practical advice and inspiration to create the experiences that earn customers for life.
Focused on both customer experience and employee experience, takeaways from the Customer Experience breakout track include how to create breakthrough customer and employee experiences to turn your customers and employees into loyal fans who stay with you longer and tell friends.
From the Patient Experience breakout track, learn how to break the mold of your current survey program to identify more impactful improvements that enhance the patient journey, improve scores and reimbursements, and drive positive patient outcomes.
Keynoting the conference is Tali Sharot, author and professor of cognitive neuroscience at University College London. Her book The Influential Mind: What the Brain Reveals About Our Power to Change Others was published highlighting the critical role of emotion in influence and the weakness of data. It was selected as a Best Book of 2017 by Forbes, The Times UK, The Huffington Post, Bloomberg, Greater Good Magazine, Inc., and Stanford Business School among others.
Leaders from LivingLens, BUCK, US Cellular and Wells Fargo share their CX success and best practices. Mike Sinoway, president and CEO of MaritzCX is joined by Charlotte Blank, chief behavioral officer; Doug Naegelen, Customer Success Director; Jason Macedonia, vice president Patient Experience; Stacy Bolger, vice president Employee Experience and Aaron Fransen, vice president Financial Services.
Experience Forum is geared for anyone leading research, operations, customer/patient/employee experience efforts. Complimentary registration available at https://www.maritzcx.com/experience-forum-2019/#form
MaritzCX is customer experience (CX), patient experience (PX) and employee experience (EX) management for big business. High-value experience programs are critical for every organization. We combine experience software, data and research science, deep vertical market expertise, and managed program services to help accelerate client success. Experience programs that are most impactful drive the right kind of actions throughout the company and support a strong business case. MaritzCX seeks to partner with companies that insist on effective and high-ROI experience efforts. Our customers include global brands from the Automotive, Financial Services, Travel & Hospitality, Consumer Technology, Patient and Healthcare, Telecom, Retail, B2B, Energy and Utilities industries.