FIS), a global leader in financial services technology, is backing its
dedication to world-class service levels with a commitment to issue
financial credits to clients using select FIS applications should they
experience service disruptions caused by FIS lasting longer than fifteen
minutes. This does not include scheduled downtime or pre-planned
The new service level agreement (SLA) is groundbreaking for the industry
and currently covers select cloud-based business solutions used by FIS
clients in the North America region.
At a time when organizations need and expect constant up time for
critical applications, this new SLA demonstrates FIS’ confidence in the
reliability and performance of its global network. In recent years, the
company has invested significantly in consolidating and cloud-enabling
its global data centers while shifting more than half of its North
American application workload to a secure cloud environment.
These investments have enhanced network performance, resiliency and
availability. Specifically, FIS has seen a more than 80 percent drop in
infrastructure issues, a 20 to 30 percent improvement in online response
times, and a 20 to 50 percent improvement in batch processing times from
these select cloud-based applications. FIS has also achieved a disaster
recovery failover time of between five and 15 minutes.
“Today, more than ever, financial institutions and their customers need
their critical systems and applications to be constantly available,”
said Bruce Lowthers, chief operating officer of Integrated Financial
Services at FIS. “This new agreement is a bold statement to our clients
that FIS stands behind our ability to deliver nearly constant up time
for the applications and services they need to run their businesses and
connect with their customers.”
FIS is a global leader in financial services technology, with a focus on
retail and institutional banking, payments, asset and wealth management,
risk and compliance, and outsourcing solutions. Through the depth and
breadth of our solutions portfolio, global capabilities and domain
expertise, FIS serves more than 20,000 clients in over 130 countries.
Headquartered in Jacksonville, Fla., FIS employs more than 47,000 people
worldwide and holds leadership positions in payment processing,
financial software and banking solutions. Providing software, services
and outsourcing of the technology that empowers the financial world, FIS
is a Fortune 500 company and is a member of Standard & Poor’s 500®
Index. For more information about FIS, visit https://www.fisglobal.com/.