Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that Lee Becker, former chief of staff for the Veterans Experience Office of the U.S. Department of Veterans Affairs (VA) has joined Medallia as a solutions principal for the company’s public sector business.
“I saw first hand the positive impact customer experience has on Veterans, families, caregivers, and survivors. I am ecstatic to be taking the knowledge and best practices I gained during my tenure at the VA and helping to support the President’s Management Agenda goals to improve the lives of citizens. Medallia has a unique and powerful platform that can proactively assist the private and public sector in delivering the very best experiences to its customers,” said Lee Becker for Medallia.
Mr. Becker brings expertise in increasing trust and delivering solutions to help healthcare and government agencies better understand the moments that matter and how to improve them, to Medallia. Over his time at the VA, Lee enabled a team to deliver a 19 point increase in overall VA trust, helping to save the lives of Veterans in crisis, and a 6% increase in the VA’s patient experience. He will leverage his experience and Medallia’s real-time insights capabilities to help healthcare systems and federal, state, and local agencies improve the patient and citizen experience.
“Lee’s award-winning work at the VA has improved the wellbeing and saved the lives of our nation’s heroes. As a solutions principal, he will leverage his expertise to help other organizations achieve success in transforming citizen and customer experience using Medallia’s leading SaaS platform,” said Elizabeth Carducci, senior vice president of solutions principals at Medallia.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.
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