Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced that it has been awarded a new patent for selecting routes through a network, enabling seamless voice and video communication between Fuze users to deliver an optimized customer experience.
The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10554720B1 on February 4, 2020. The invention intelligently selects the best routes or paths for communication between computer systems through a network based on capacity and the source and destination of the call. This process helps to avoid excessive network traffic impacting the quality of the call or resulting in a dropped call, enabling reliable communication over the Fuze platform.
“On any network, problems can easily arise during the transmission of calls, leading to low-quality calls and network failures,” said Rob Scudiere, president and chief operating officer at Fuze. “With the ability to select optimal network routes, this patent empowers our users with the reliable and seamless communication workflows required in our increasingly distributed global workforce.”
Fuze is a global cloud communications provider for the enterprise. Our intuitive unified communications and contact center platform enables seamless transition between calling, meeting, chatting, and sharing powered by the industry-leading intelligent cloud architecture. Fuze empowers the digital and distributed workforce to communicate anywhere, anytime, and across any device. Founded in 2006, Fuze is headquartered in Boston, MA with offices around the world. For more information, visit fuze.com.