Press release

Global Agility Solutions Opens Office in Vietnam, Ensuring Safety, Continuity and Security During COVID-19

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Global Agility Solutions LLC, provider of onshore, offshore and hybrid Business Process Outsourcing (BPO) services and solutions today announced the opening of its new production facility in Da Nang, Vietnam.

Chief Revenue Officer and Co-founder Martin Tyson expanded on the choice, “After visiting Ho Chi Minh City, Hanoi, and Da Nang, it was clear that the large university student population, technology infrastructure and growth environment in Da Nang most closely aligned with our corporate culture.” Experiencing exponential growth in the last 15 years, Da Nang is the heart of the tech boom and is Southeast Asia’s version of Silicon Valley. Currently almost 14,000 IT companies reside in Vietnam.

While much of the world is reducing workforce and shutting down business due to the COVID-19 pandemic, Global Agility is moving forward with its expansion into Vietnam. Global Agility expects to be able to keep all its over 800 employees during this global crisis. “When many companies are closing their business because of the virus, we are lucky to have an opportunity of a new job,” said My Dang, a new employee at the Vietnam site.

In the event quarantines are implemented in production locations, Global Agility’s hybrid cloud technology allows for agents to work from home. Chief Operating Officer Martin Maldonado remarked, “This new facility gives our clients the comfort of knowing that their operations will continue regardless of any power or connection issues, including natural disasters. With the current global pandemic, this opening comes at the perfect time to ensure stability for our clients.”

Although excited to be opening a new office, Global Agility is remaining mindful of the COVID-19 pandemic and focusing on the safety and wellbeing of their employees. They will continue to closely monitor the situation and follow all guidelines provided by the local and national governments. In its seven-year history, Global Agility has been committed to being one of the best places to work in each region in which they operate.

Thanh Duong, HR Manager, was the first hire and a key person in the development of the new facility as well as instrumental in preparing the first 60 employees. Duong noted, “I chose to come to work at Global Agility Solutions because I can see a strong future with a company that provides a fair environment and cares about its people.”

Senior Vice President of Asia Pacific Region, Paul Hartley sums it up best, “Opening our new facility in Da Nang, is testament to our continued success, and our continued investment in our people.”

About Global Agility

Global Agility Solutions offers comprehensive on and offshore Business Process Outsourcing (BPO) services and solutions focused on automating and advancing repeatable business operations that impact bottom line revenue. With offices in the US, Philippines and Vietnam, Global Agility is backed by an extensively trained and highly scalable workforce that is proven to ramp quickly and deliver unrivalled results. Committed to continuous process improvement, industry-leading technology and client satisfaction, Global Agility is modernizing the BPO space and reshaping the way organizations do business. Learn more at