SoftwareReviews announces its 2020 Governance, Risk and Compliance Emotional Footprint Award winners, as determined by software users who feel that the following three vendors have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the governance, risk and compliance vendor champions are:
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2020 GRC Emotional Footprint Diamond (Photo: Business Wire)
- Onspring Technologies (Onspring GRC Platform)
- SAP (SAP GRC Solutions)
- Oracle (Oracle GRC Management)
The Emotional Footprint Awards are showcased in an annual report published by SoftwareReviews focused on vendor relationships with software users from the customer’s point of view. Software users said that in their experience, Onspring GRC Platform is number one with a perfect score of +100 in providing respectful and caring service experience. Onspring GRC Platform also rose to the top with +100 in providing client friendly policies helping drive innovation. SAP GRC Solutions received strong positive emotional scores in many areas including the highest in showing clients caring and respectful service experience, with a net emotional footprint score of +81. Oracle GRC Management performed well across the board and was number one in product enhancements with a score of +91.
What Is the Emotional Footprint Diamond?
The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.