Press release

Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint

Sponsored by Businesswire

Systems Inc.
(Nasdaq: VRNT), The Customer Engagement Company,
today announced that Hertfordshire
County Council
has recently launched a cloud-based digital-first
customer engagement solution enabling citizens and employees to easily
manage government services. The cloud solution allows for rapid
deployment, immediate updates to online forms and the flexibility to
transact with citizens on all devices. These capabilities are part of
Verint’s government
and public sector offerings
, designed to simplify, modernize and
automate citizen engagement.*

Together with Serco
Group Plc
, a long-time Verint partner whose work is focused on
government organisations, a new, modern portal and employee desktop have
been created to enhance usability for the council and provide a more
connected, intuitive and modern user interface for citizens and staff.
This partnership allows the council to improve citizen access to
government services, simplify citizen engagement, and improve business
processes through a sophisticated, cloud-based platform.

Verint’s Engagement Management offerings for government and public
sector include self-serve capabilities that empower citizens to transact
with organisations quickly and efficiently online and assisted-serve
capabilities that empower agents to handle citizen interactions over the
phone. Key to the adoption of digital services are the omni-channel
forms that provide a common and improved user experience for both
citizens and agents. These make it easier for citizens to transact
online as well as for agents to support the citizens in completing their
online transactions, maximising the adoption of digital services.
Leveraging Verint’s solutions, Hertfordshire is reducing average handle
times and driving down administrative and operational costs.

Hertfordshire County Council has been a long-standing Serco and Verint
customer, and this most recent investment is focused on migrating their
existing system to a cloud-based environment. This modern, omni-channel
solution incorporates Verint’s latest technology enhancements and takes
advantage of new forms, integration, workflow and search capabilities.
These enhancements will encourage citizens to move to self-service
channels and help streamline the management of thousands of requests for
government services within the cloud, contact center, back office and
branch environments.

“We are so impressed with the way the technology provides a modern,
automated and more user-friendly way for citizens to navigate the portal
and for staff to help expedite requests through an employee desktop that
come through the contact center. The system was designed from the
customer perspective, and it gives citizens the flexibility to transact
with the council through the channel of their choice, with or without
assistance, for a range of county government services,” said Michael
Francis, head of customer services, Hertfordshire County Council.

“This new, modern citizen engagement solution boasts enhanced features
for the council and a more intuitive interface for both citizens and
staff,” says Verint’s David Moody, vice president and general manager,
government and public sector. “It’s great to see the council make
citizen engagement a top priority with the launch of this new
cloud-based solution, one that simplifies and automates complex
processes, yet provides a sophisticated interface that streamlines
citizen requests – end to end.”

Andy Bowie, Head of Transformation, Strategic Partnerships, Citizen
Services, Serco, adds, “We are excited to go live with the council’s
digital first customer engagement solution. Citizens can engage with the
council through the channel of their choice, handle multiple requests
and track the progress online. We will continue to support their efforts
to enable citizens to manage government requests, improve the user
experience and drive increased demand for digital services.”

To learn more about Verint’s government and public sector offerings,
click here.

About Verint Systems Inc.

Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimization and cyber intelligence. Today, over 10,000 organizations in
more than 180 countries—including over 85 percent of the Fortune
100—count on intelligence from Verint solutions to make more informed,
effective and timely decisions. Learn more about how we’re creating A
Smarter World with Actionable Intelligence® at

Hertfordshire County Council’s most recent investment was made in
November 2017.

This press release contains “forward-looking statements,” including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management’s expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2019, and other filings we
make with the SEC. The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.

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