Press release

Home of the Martinsville Speedway Chases Checkered Flag in Customer Experience with Avaya OneCloud Unified Communications

Sponsored by Businesswire

Avaya Holdings Corp. (NYSE: AVYA), a global leader in solutions to
enhance and simplify communications and collaboration, announced today
that the City
of Martinsville
has implemented the Avaya OneCloud platform to
create a unified cloud solution for the city’s business communications
to create better experiences for their customers and generate additional

Best known for its NASCAR Speedway, the City of Martinsville is a
full-service government services organization with city-owned and
operated utilities including a high-speed, high-capacity fiber optic and
telecom system; accredited Police, Fire, and Sheriff’s Departments; and
a city government that is highly focused on anticipating and responding
to the needs of citizens.

Through implementing Avaya OneCloud solutions integrated with AWS and
Avaya’s strategic consulting partnership with Ronco Communications, the
city was able to provide enhanced communications and telephony with
security and redundancy capabilities providing superior service and
peace of mind to 2,000 users and businesses across the municipality.
Avaya’s easy to manage VoIP platform enabled the City of Martinsville to
quickly roll out communications services to create better experiences
for its citizens and businesses. The city phone and internet system has
generated an additional $1 million in revenue with the expectation to
increase to $2 million in revenue by 2020.

“We pride ourselves on the services we provide to our customers, and
without a high level of business communications, you can’t deliver
experiences that matter,” Jared Pruett, network engineer, City of
Martinsville. “Avaya has made everything easy and efficient. As a voice
and Internet provider, the city of Martinsville has more on its plate
than most. Avaya stepped in to ensure the city not just provided a
scalable solution, but the best possible service for the best possible
customer experience. I never have to worry about the level of service
they provide to us. We’re in constant communication and the city always
feels that our needs are met.”

“We have had a long-standing relationship with the City of Martinsville
– providing support services for their core infrastructure,” said Chris
Wasp Jr., CEO, Ronco Communications. “The City is incredibly innovative
and has created a world-class solution that provides seamless
communication tools to benefit their community.”

Avaya OneCloud unified communications and contact center solutions are
provided through a network of data centers in the United States, Germany
and Singapore for availability in 34 countries. The company will
continue to expand its network of global data centers to meet the
growing needs of customers worldwide.

Additional Resources

About City of Martinsville

Once the hub of a thriving industrial economy, The City of Martinsville
continues a renewal as a diverse community, but one that has never lost
its small-town appeal. With a growing “destination uptown,” numerous
entrepreneurial, career, cultural and recreational opportunities, and a
comprehensive educational system, Martinsville consistently ranks high
among cities under 25,000 in population in which to live in the
Southeast. Near the Blue Ridge Mountains, metropolitan areas of
Virginia’s Roanoke Valley and North Carolina’s Piedmont Triad, and
within easy driving distance of beaches along the Atlantic coast or
larger metro areas like Charlotte, Raleigh, Atlanta, Richmond, or
Washington, DC, Martinsville offers the best of tightly knit, highly
affordable, neighborly life with easy access to the amenities of larger
urban cities.

About Ronco Communications

Founded in 1965, Ronco Communications is an integrator of innovative
communications products and services, with a strong focus on IP
communications and unified technologies. It is a privately owned and
operated company, headquartered in Tonawanda, New York, with 10
locations spanning the East Coast. Ronco provides high-quality
communications products, expert service, and a strong commitment to the
communities they serve. For more information, please visit

About Avaya

Businesses are built on the experiences they provide, and every day
millions of those experiences are built by Avaya (NYSE: AVYA). For over
one hundred years, we’ve enabled organizations around the globe to win –
by creating intelligent communications experiences for customers and
employees. Avaya builds open, converged and innovative solutions to
enhance and simplify communications and collaboration – in the cloud,
on-premise or a hybrid of both. To grow your business, we’re committed
to innovation, partnership, and a relentless focus on what’s next. We’re
the technology company you trust to help you deliver Experiences that
Matter. Visit us at

Source: Avaya Newsroom