ibex, a global leader in customer experience solutions, is expanding its
presence with the opening of three new sites in the Philippines. Two of
the sites are in Metro Manila and the third in Bohol, a provincial
island in the Philippines. The announcement comes weeks after ibex was
named Nearshore Company of the Year by Nearshore Americas based on their
leadership position in nearshore regions and the explosive growth the
company is currently experiencing in Jamaica and Nicaragua.
“ibex continues to define itself as the growth leader in the BPO space,”
said Bob Dechant, CEO of ibex. “The growth we are experiencing is the
result of excellent performance, a great leadership team and most
importantly a corporate culture where employees are valued and engaged.
This has enabled us to win marquee new clients while growing market
share with our current clients.”
ibex anticipates hiring 3,000 employees across the three locations. The
company already has three sites in Metro Manila and one in Davao. This
will bring the total number of ibex employees to over 10,000 in the
“The three new sites are the result of rapid client growth,” continued
Dechant. “One of the Metro Manila locations will be a mega-site for one
of our largest clients and the other will be the location for the
additional clients we have recently won. The third site in Bohol, gives
us the opportunity to be the first call center to locate in the region.
Given the high education level of the labor pool, a world class client,
exceptional government support and a new international airport, ibex is
confident about growing the BPO industry in this new, important region.”
The Alabang site will open mid-June and is part of Metro Manila and
south of the city. Once a farming district, it is now a bustling
commercial center. Bohol will launch in early August. Bohol is located
in the Central Visayas region, consisting of the main island and 75
surrounding minor islands. The third location Cyberpark is in a district
called Cubao in Quezon City, part of the province of Luzon in Metro
Manila and will be operational by late August.
ibex is a privately held technology and customer engagement company
specializing in helping global brands add, engage, and keep customers.
With CLX, the Customer Lifecycle Experience suite, ibex offers advanced
digital marketing technology, a 26-site worldwide BPO network, and
omnichannel CX platforms to help clients accelerate growth, decrease
costs, and motivate valuable brand assets anywhere along the customer
lifecycle. ibex is headquartered in Washington, DC, and currently has