Infogain, a leading provider of technology solutions and an expert in software platform engineering, today announced a professional services partnership with eGain, an award-winning provider of customer engagement solutions. This strategic partnership will help drive joint customer acquisition and scale-up implementation services to make clients successful.
eGain selected Infogain for its depth of experience in enterprise Knowledge Management and digital customer engagement systems and its processes and frameworks that streamline implementation and enhance quality. Infogain will provide implementation, integration, and managed services for eGain products.
Welcoming the partnership, Infogain’s Chief Technology and Strategy Officer, Nishith Mathur, said, “We are excited to be eGain’s strategic partner for professional services. With our 20 years’ experience in Knowledge Management and leadership in Interactive Digital experience, we will help our mutual clients realize world-class agent and customer experiences.”
JC Rao, eGain’s VP of Professional Services and Support, agreed. “We welcome Infogain as a strategic partner. They have a strong reputation for delivering framework-driven customer experience deployments that deliver quick value.”
Infogain is a Silicon Valley-based company with digital platform and software engineering expertise in the technology, healthcare, insurance, travel, and retail industries. We accelerate experience-led transformation and delivery of digital engagement systems and platforms. Infogain engineers business outcomes for Fortune 500 companies and digital natives using technologies such as cloud, microservices, robotic process automation, IoT, and artificial intelligence.
A ChrysCapital portfolio company and Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert MSP, Infogain has offices in California, Washington, Texas, London, Poland, Dubai, India, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, New Delhi, Bangalore, Pune, and Mumbai. To learn more, visit www.infogain.com.
eGain customer engagement platform automates digital-first, omnichannel experiences across all touch points. Powered by AI, machine learning, knowledge and analytics, our top-rated software optimizes customer journeys with virtual assistance, messaging hub and desktop to serve customers, reduce cost and improve compliance. To learn more, visit www.eGain.com.